2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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gather data from a small number of students, we usually have to let other responsibilities go while we do paperwork. There is no other instructional leadership in this building but the principal. When that person is tied to a desk doing paperwork, the students and staff suffer. Meet deadlines, provide reliable information instead of changing with the latest breeze. I.E. we were told students who passed 3rd reading TAKS last year and were retained would not have to pass it this year. Then this year that information was changed. For the child that is unforgivable. Also, changing the cut score on the 3rd reading test after the fact. Also, for the child unforgivable. Funding / Financing Most of my interaction has been with the ARI. I don’t feel that the funding for that program is done fairly. If our school does well on TAKs, we don’t receive any ARI funds. We are punished for doing a good job. Provide the appropriate funding to meet the needs and the demands of students, teachers, and schools. Less Paperwork / Too Much Paperwork Less paper work. More Teacher Input / Less Politics Teachers and administrators need to be more involved in issues related to school accountability rather than politicians. Good Job / No Problems Excellent Service!!! None at this time, but I will contact the Esc should I come up with any suggestions! The problem is not with TEA. It is with Gov. Perry and his agenda. People are more polite and questions are being answered more quickly this year. I probably need more training and more time to familiarize myself with all of the capabilities offered by TEA websites, a good summer goal for me. Thanks and keep up the good work. I am strongly satisfied with the services that are provided by TEA. I have never had any negative interaction with TEA. You are doing a fantastic job communicating and providing resources. E-mail has improved since Dr Neeley became our commissioner. Vital information is not being routed through the district but rather directly to campuses. THANK YOU! Much better than in years past. Impressed with knowledge level and response time. With the limited resources available, I think TEA does a great job. TEA legislative updates are good. I’m pleased with the set up of the web page. It just takes time to browse and see what is there. The problem lies in finding the time to browse. The use of technology has been effectively modeled by TEA. Other The special education department is not as strong as it use to be. We miss support in GT. I wish we had a newsletter like the Fiscal Notes from Carole Keeton Strayhorn’s office publishes. It would be a great PR tool. They need to spend some time in my world! They obviously live in a different world than I do! When you group 30-39 in the survey I can’t agree to all the categories. Bring services closer to school district/campuses. Although the current trend is to move towards electronic communication, I prefer paper communication because of the stability of the delivery and medium. Survey Research Center, University Of North Texas 157
Develop and implement accountability for social studies instruction and student performance at the elementary campuses. Get out into the campuses/districts sometimes w/ a positive perspective, instead of only monitoring, regulatory, and investigatory capacities. The moving target in regard to accountability is extremely frustrating. The standards that are being used this year should be an embarrassment to public education. Couple this with un-funded mandates from the federal level and the public education system in Texas has the potential to lose any progress that has been made within the last 15 years. TEA has done a great job of allowing us access to the updates of the accountability measures and the website is a tremendous asset to help disseminate information. It might be helpful if each school were assigned a particular individual to assist with any concerns and issues. Sending e-mails and reminder e-mails about completing a survey during the week of TAKS testing just added to the stress of the week. Not very good timing! My contact with TEA has been through the WEB. Assistant Supt/Administration provides me with the technical, financial, etc. information needed for the program. Director of Special Education keeps me informed on special education issues. We cannot receive email attachments. This makes it difficult to respond to information received as attachments. You are saving money for TEA by submitting everything to use electronically. We have to use our money printing all of these items for distribution, AEIS reports for example. We are required to spend huge amounts of time and money on reports (PEIMS) that do not serve any purpose for the students. Establish accountability and evaluations monitoring system that is on-site. Improvement initiative come from people, not paper. Our central office staff does most of the communication with TEA, and disseminates the information to us, or makes our needed contacts to TEA. Those reasons would reflect the responses that have been given above. Everything is concentrated at Austin. Would like to observe TEA personnel visiting large urban Districts to address needs concerns from Principals. Need for a contact person to address Alternative Education issues. It would be good for TEA to have “cluster” meetings to make the agency more personable. This would also allow school people to ask questions. In the Austin area, work more closely with Region XIII. Also, be careful about making AEIS too hard to figure out. Make the rules of the AEIS game clear. They have muddied since TAAS left us and we had the one-year moratorium. There needs to be more of an effort to educate school personnel about competitive grant opportunities. There needs to be more competitive grant opportunities for schools that have significant, but not necessarily high-at-risk populations. I could not really answer this, as I was not in public education last year. Our school opens this fall. Superintendents: Website – Too Hard to Navigate/ Not User Friendly The website needs to have better links. Reduce the number of passwords and logins for different areas of the TEA web site. Do not have to change password every so often. If password has expired have screen where can automatically update. The TEA search engine rarely gets me directly where I need to be if I am unable to find what I need on Survey Research Center, University Of North Texas 158
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2004 Survey of Customer Satisfactio
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VII. TEA WEBSITE ..................
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LIST OF TABLES Table 1 Customer Pop
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Table 54 Visited TEA Website for Da
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II. METHODOLOGY Instrument TEA desi
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There appears to have been some dif
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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• ESC Region 01 02 03 04 05 06 07
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Table 8 Method of Contacting TEA Fo
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Table 9 Method of Contacting TEA Fo
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Table 10 Method of Contacting TEA F
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Table 11 Method of Contacting TEA F
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Table 13 Methods Used to Contact TE
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Accountability and Data Quality Tab
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School Finance and Fiscal Analysis
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Operations and Fiscal Management Ta
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Table 21 Methods Used to Contact TE
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Table 23 TEA Provides Reliable and
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Table 25 TEA is Responsive to E-mai
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Process Table 27 Contacts are Usual
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Table 29 My Complaint Would be Addr
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Principals • The combined percent
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Table 32 Overall Satisfaction with
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Table 36 Effectiveness of Electroni
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Table 38 TEA Program Guidance/Curri
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Table 40 TEA Grant Information is R
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Overall Satisfaction with Informati
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VI. TEA STRATEGIC PLANNING Table 47
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VII. TEA WEBSITE Table 48 Visited T
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Table 50 Visited TEA Website for As
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Table 52 Visited TEA Website for Te
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Table 54 Visited TEA Website for Da
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Table 56 Visited TEA Website for Ed
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Table 58 Visited TEA Website for Sc
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Component Ratings Table 60 Easy to
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Table 62 Website Contains Clear Inf
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VIII. OVERALL SATISFACTION WITH TEA
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Table 66 Satisfaction with Standard
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Interventions and Special Investiga
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Strategy and Grants Management Tabl
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Commissioner Table 72 Satisfaction
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Agency Table 74 Overall Satisfactio
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IX. CONCLUSIONS The findings from t
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APPENDIX A: SURVEY INSTRUMENT Surve
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Infrastructure, Information Systems
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F. Overall Satisfaction I am satisf
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APPENDIX B: POLICY ISSUES Survey Re
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TEA Website As a grant accountant f
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Principals: Gifted and Talented Exi
Page 113 and 114: Too much testing. Observation Proto
Page 115 and 116: an equity issue in Texas and this i
Page 117 and 118: certification for this has been dis
Page 119 and 120: Special Education Testing State Man
Page 121 and 122: More funding for Alternative School
Page 123 and 124: nothing to entice new educators in
Page 125 and 126: Teacher Pay/ Benefits 747 5 Health
Page 127 and 128: Cutbacks to health insurance for te
Page 129 and 130: Insisting that all students be in g
Page 131 and 132: they can better serve the needs of
Page 133 and 134: I think we have to modify too much
Page 135 and 136: as the SAT/ACT and additional AP te
Page 137 and 138: and I feel that quality teaching ha
Page 139 and 140: ural and inner city schools without
Page 141 and 142: Teacher Pay/ Benefits Teacher Healt
Page 143 and 144: We need a TEA contact for librarian
Page 145 and 146: Accountability With the present acc
Page 147 and 148: Parental Involvement/ Responsibilit
Page 149 and 150: use them in the classroom! Not an e
Page 151 and 152: acceptance, we get students to the
Page 153 and 154: our district just robs us somewhere
Page 155 and 156: APPENDIX C: ADDITIONAL COMMENTS Sur
Page 157 and 158: number of people Please put back th
Page 159 and 160: demanding quality and accountabilit
Page 161 and 162: our needs. The feedback I gave you
Page 163: TEA - Unknowledgeable / Not Helpful
Page 167 and 168: I was very disappointed that I neve
Page 169 and 170: solutions. I think Region 10 and TE
Page 171 and 172: It just seems that I have to wade t
Page 173 and 174: Info - More Accurate / Clear info,
Page 175 and 176: Testing Requirements The TAKS testi
Page 177 and 178: TEA - Not Effective / Unrealistic G
Page 179 and 180: have never happened if this monitor
Page 181 and 182: TEA must keep itself separate from
Page 183: esponsibilities, salaries, procedur
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2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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