- Page 1 and 2: 2004 Survey of Customer Satisfactio
- Page 3 and 4: VII. TEA WEBSITE ..................
- Page 5 and 6: LIST OF TABLES Table 1 Customer Pop
- Page 7 and 8: Table 54 Visited TEA Website for Da
- Page 9 and 10: II. METHODOLOGY Instrument TEA desi
- Page 11 and 12: There appears to have been some dif
- Page 13 and 14: ESC Region 01 02 03 04 05 06 07 08
- Page 15 and 16: ESC Region 01 02 03 04 05 06 07 08
- Page 17 and 18: ESC Region 01 02 03 04 05 06 07 08
- Page 19 and 20: • ESC Region 01 02 03 04 05 06 07
- Page 21: Table 8 Method of Contacting TEA Fo
- Page 25 and 26: Table 10 Method of Contacting TEA F
- Page 27 and 28: Table 11 Method of Contacting TEA F
- Page 29 and 30: Table 13 Methods Used to Contact TE
- Page 31 and 32: Accountability and Data Quality Tab
- Page 33 and 34: School Finance and Fiscal Analysis
- Page 35 and 36: Operations and Fiscal Management Ta
- Page 37 and 38: Table 21 Methods Used to Contact TE
- Page 39 and 40: Table 23 TEA Provides Reliable and
- Page 41 and 42: Table 25 TEA is Responsive to E-mai
- Page 43 and 44: Process Table 27 Contacts are Usual
- Page 45 and 46: Table 29 My Complaint Would be Addr
- Page 47 and 48: Principals • The combined percent
- Page 49 and 50: Table 32 Overall Satisfaction with
- Page 51 and 52: Table 34 Overall Satisfaction with
- Page 53 and 54: Table 36 Effectiveness of Electroni
- Page 55 and 56: Table 38 TEA Program Guidance/Curri
- Page 57 and 58: Table 40 TEA Grant Information is R
- Page 59 and 60: Overall Satisfaction with Informati
- Page 61 and 62: Table 43 Overall Satisfaction with
- Page 63 and 64: Table 45 Overall Satisfaction with
- Page 65 and 66: VI. TEA STRATEGIC PLANNING Table 47
- Page 67 and 68: VII. TEA WEBSITE Table 48 Visited T
- Page 69 and 70: Table 50 Visited TEA Website for As
- Page 71 and 72: Table 52 Visited TEA Website for Te
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Table 54 Visited TEA Website for Da
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Table 56 Visited TEA Website for Ed
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Table 58 Visited TEA Website for Sc
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Component Ratings Table 60 Easy to
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Table 62 Website Contains Clear Inf
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VIII. OVERALL SATISFACTION WITH TEA
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Table 66 Satisfaction with Standard
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Interventions and Special Investiga
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Strategy and Grants Management Tabl
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Commissioner Table 72 Satisfaction
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Agency Table 74 Overall Satisfactio
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Table 75 Overall Satisfaction with
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Table 77 Overall Satisfaction with
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IX. CONCLUSIONS The findings from t
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APPENDIX A: SURVEY INSTRUMENT Surve
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Infrastructure, Information Systems
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F. Overall Satisfaction I am satisf
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APPENDIX B: POLICY ISSUES Survey Re
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TEA Website As a grant accountant f
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Principals: Gifted and Talented Exi
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Too much testing. Observation Proto
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an equity issue in Texas and this i
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certification for this has been dis
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Special Education Testing State Man
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More funding for Alternative School
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nothing to entice new educators in
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Teacher Pay/ Benefits 747 5 Health
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Cutbacks to health insurance for te
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Insisting that all students be in g
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they can better serve the needs of
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I think we have to modify too much
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as the SAT/ACT and additional AP te
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and I feel that quality teaching ha
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ural and inner city schools without
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Teacher Pay/ Benefits Teacher Healt
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We need a TEA contact for librarian
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Accountability With the present acc
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Parental Involvement/ Responsibilit
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use them in the classroom! Not an e
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acceptance, we get students to the
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our district just robs us somewhere
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APPENDIX C: ADDITIONAL COMMENTS Sur
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number of people Please put back th
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demanding quality and accountabilit
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our needs. The feedback I gave you
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TEA - Unknowledgeable / Not Helpful
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Develop and implement accountabilit
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I was very disappointed that I neve
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solutions. I think Region 10 and TE
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It just seems that I have to wade t
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Info - More Accurate / Clear info,
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Testing Requirements The TAKS testi
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TEA - Not Effective / Unrealistic G
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have never happened if this monitor
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TEA must keep itself separate from
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esponsibilities, salaries, procedur