2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

Table 25 TEA is Responsive to E-mail Communications/Requests............................. 34
Table 26 TEA Typically Responds to Requests within 24 Hours ................................. 35
Table 27 Contacts are Usually Routed to the Proper Person ...................................... 36
Table 28 Process for Filing a Complaint is Clear and Understandable........................ 37
Table 29 My Complaint Would be Addressed in a Timely Manner .............................. 38
Table 30 Overall Satisfaction with TEA Contacts......................................................... 39
Table 31 Overall Satisfaction with TEA Contacts by Superintendents by Region........ 41
Table 32 Overall Satisfaction with TEA Contacts by Business Managers by
Region
...................................................................................................................... 42
Table 33 Overall Satisfaction with TEA Contacts by Principals by Region .................. 43
Table 34 Overall Satisfaction with TEA Contacts by Teachers and Staff by
Region
...................................................................................................................... 44
Table 35 TEA Material Provides Thorough and Accurate Information ......................... 45
Table 36 Effectiveness of Electronic Correspondence/Information Exchange............. 46
Table 37 Financial Information Provided by TEA is Reliable and Useful ..................... 47
Table 38 TEA Program Guidance/Curriculum Information is Reliable and Useful ....... 48
Table 39 TEA Accountability Information is Reliable and Useful ................................. 49
Table 40 TEA Grant Information is Reliable and Useful............................................... 50
Table 41 TEA’s Requests for Information are Not Unduly Burdensome ...................... 51
Table 42 Overall Satisfaction with the Information Received from TEA....................... 52
Table 43 Overall Satisfaction with the Information Received from TEA by
Superintendents by Region ........................................................................... 54
Table 44 Overall Satisfaction with the Information Received from TEA by
Business
Managers by Region ..................................................................................... 55
Table 45 Overall Satisfaction with the Information Received from TEA by
Principals
by Region ...................................................................................................... 56
Table 46 Overall Satisfaction with the Information Received from TEA by
Teachers and Staff by Region....................................................................... 57
Table 47 Ranking of Policy Issues ............................................................................... 58
Table 48 Visited TEA Website Since September, 2003 ............................................... 60
Table 49 Visited TEA Website for School Accountability Ratings ................................ 61
Table 50 Visited TEA Website for Assessment and Testing (TAAS/TEKS) Information
...................................................................................................................... 62
Table 51 Visited TEA Website for Curriculum and Educational Programs Information
...................................................................................................................... 63
Table 52 Visited TEA Website for Teacher Resources ................................................ 64
Table 53 Visited TEA Website for Communications and Publications Information ...... 65
Survey Research Center, University Of North Texas
v