2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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especially if we are single income families. Teacher salaries. Teacher morale. Teachers and administrators need to be compensated for their hard work. More pay is a must. Educators should not have to pay for their insurance. This should be given to them by the state. We are state employees. We need to offer incentives to these dedicated people. If the state Of Texas wants exemplary students, we need to hire and maintain exemplary educators. Pay for teachers, testing stress. Teacher pay. Medical Insurance Premiums and Coverage, Salary, (We can't afford to be teachers anymore). TEA Website If I had been able to access your web site, I would have liked to explore the possibility of developing a foreign language program geared to the learning needs for dyslexic students!! But, the web site would not allow me to contact anyone, and therefore, my work has taken me elsewhere into the private sector, where I have found some who are very interested in developing such a program! On the SBEC website link, there needs to be a list of all ExCET/TeXes tests and which one to take for certification in the different fields. Example, Special Education. For some reason our school front office number is listed on this website for GED testing. We have requested that our number be taken off, because we receive numerous phone calls asking about the GED testing. So, would it be possible for someone to take 817-251-5320, which is the number for Cross Timbers Middle School which is a school in the Grapevine, Colleyville ISD, off of the website. GC, ISD does not offer the test at any of our schools. I am currently enrolled as a Graduate student at Texas A&M, CC and I was working on a presentation about Market Education teacher certification. Outdated information was available on TEA. I was instructed by my professor to visit the SBOE website, since, they, are not responsible for teacher certification. Link TEKS to main web page of TEA. Need free online CPEs for teacher education. Communication with TEA I get a different answer every time I call TEA regarding retirement! Sometimes the district does not worry about the updating of music, art, and PE. We worry about our curriculum and we need the information sent to one of us. Receiving information saying this was due to be done beginning LAST semester is very frustrating! Many times it is difficult to contact the person that you are attempting to locate on the initial call. Sometimes it takes a while for them to call back. Holding time for TEA is extensive. No response to e-mails. I would like to be able to speak to someone in order to ask a question or request something to be sent to me. I only got automated response and it did not meet my needs. TEA – Understaffed/ Unprofessional/ Unknowledgeable How can TEA serve us when they are all gone? I miss having Mary Lankford at TEA to guide and direct the librarians of Texas. While that may not be a policy issue, it is important to me. The amount of turn-over and new staff have caused problems getting answers or it causes you to get several different answers to questions. I would like more adequate information, including specific models of calculators that may be used on the TAKS tests. The information provided by TEA is unclear and in my experience could not be addressed by any person at TEA. TEA network was not secure and this resulted in a loss of computer network here at HCISD. TEA has inaccurate information about the Highly Qualified Teacher requirements. They have not been updated since Rod Paige clarified what Highly Qualified means. The TEA thinks that teachers will have to take a test which is perfectly normal for an agency addicted to standardized tests. Survey Research Center, University Of North Texas 135
We need a TEA contact for librarians who is/was a librarian! Cutting out that position shows you have no concern for libraries or librarians in Texas public schools. It is totally unfair that teachers new or old are being non-renewed for any reason some administrator feels is necessary. Administrators get away with all kinds of illegal, immoral things in the school, but the schools always cover for the administrators. Districts are covering up too much illegal things and following laws as they should be. Good teachers can be run off by bad administrators who drink on the job, have affairs etc. You want high standards for teachers, but you allow the system of administration to cover for principals etc. It is highly unfair and immoral. I tell everyone about how TEA is ready and willing to let an immoral principal fire a teacher for any reason. I have no respect for TEA. You have done nothing for teachers except makes them have more days with less pay and let them be fired. Many teachers are excellent teachers, but the get the wrong principal and their whole career can be ruined or those trying to get certificates are fired before they get them, just because they tell a principal they are doing illegal things, covering up for who their favorites are. You want to know why no one wants to teach? Well, why teach? It is hard enough to teach students nowadays with such a lax system of discipline, which by the way, TEA has caved in on, parents want discipline and corporal punishment is wanted by many, but now you cater to the rich parents who don’t discipline their children in the first place. Teachers have horrible administrators who always get renewed despite some of the most despicable things I have seen them allow and do. It is a buddy system and a good teacher can be taken out just because they want to make it difficult for the teacher. If you make it difficult, how can a teacher survive? Teachers that have tenure can do all sorts of illegal things, but let that new teacher come in no matter first year or 10 years and they don’t fit IN. Their gone. TEA is one big government agency who is not in touch with teachers. You think you are finding the best, when really you have a terrible system. Tenure teachers do as they please, Principals are immoral and do illegal things, but that seems to be ok. Nobody wants to work in an environment where you have to kiss up to a principal who is not worthy of respect to stay at your job. Where are the morals of teaching anymore, does TEA have any or is it all about money? Cutting the size of TEA does not allow for much interaction or support. TEA is losing all of its ability to help districts. TEA is out of touch with the reality of what goes on in the classroom. People in offices cannot make decisions for classrooms. TEA to me is a joke and a big waste of money. Personally and I speak for more than myself, TEA will get very little response to this survey because TEA does not represent TEACHERS. The organization like to project the image of doing so but the reality is business as usual. Here we have a group that thinks about profit and taking care of the inner workings of the organization not what it represents. Teachers care but know that actions speak louder than words and TEA actions for teachers are 0. Know that teachers get the least acknowledgement and the least credit and the leftovers after everyone else has been awarded, recognized and last but not least paid ($). This survey is a prime example there is nothing on here that concerns a true (in the classroom) teachers needs, or opinions. Except of course this final question box. You are in place because you ride on the backs of the people who are really doing something for our youth. The classroom teacher is the only moral hope for our students (see we don’t change the data to make ourselves look good). Specific Department/ Program Needs or Initiatives Athletics taking constant precedence over academics! Music needs to be a mandatory part of all students development and learning cycles. The emphasis placed on Fine Arts and Athletics vs. CATE. Fine Arts and Athletics would not have all their nice facilities and high tech toys if it were not for CATE students pursuing careers in the trades and technology fields. We are having a more and more difficult time attracting, keeping, motivating, and convincing students to pursue those types of careers. We cannot teach technology classes without space, equipment, and materials to train these kids. I’m NOT talking about just computers either. There is this misconception that technology only involves computers, computer labs, and anything to do with computers. Who do you think designs and builds those computers and their networks? Carpenters? Machinists? Actors? How about football players? No, engineers, technicians, electronics, etc. Those types do. The trades are loosing ground also. I personally know of a contractor who after decades of work for the state laying major piping systems of all kinds along Survey Research Center, University Of North Texas 136
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2004 Survey of Customer Satisfactio
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VII. TEA WEBSITE ..................
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LIST OF TABLES Table 1 Customer Pop
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Table 54 Visited TEA Website for Da
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II. METHODOLOGY Instrument TEA desi
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There appears to have been some dif
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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• ESC Region 01 02 03 04 05 06 07
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Table 8 Method of Contacting TEA Fo
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Table 9 Method of Contacting TEA Fo
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Table 10 Method of Contacting TEA F
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Table 11 Method of Contacting TEA F
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Table 13 Methods Used to Contact TE
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Accountability and Data Quality Tab
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School Finance and Fiscal Analysis
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Operations and Fiscal Management Ta
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Table 21 Methods Used to Contact TE
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Table 23 TEA Provides Reliable and
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Table 25 TEA is Responsive to E-mai
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Process Table 27 Contacts are Usual
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Table 29 My Complaint Would be Addr
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Principals • The combined percent
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Table 32 Overall Satisfaction with
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Table 36 Effectiveness of Electroni
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Table 38 TEA Program Guidance/Curri
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Table 40 TEA Grant Information is R
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Overall Satisfaction with Informati
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VI. TEA STRATEGIC PLANNING Table 47
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VII. TEA WEBSITE Table 48 Visited T
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Table 50 Visited TEA Website for As
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Table 52 Visited TEA Website for Te
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Table 54 Visited TEA Website for Da
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Table 56 Visited TEA Website for Ed
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Table 58 Visited TEA Website for Sc
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Component Ratings Table 60 Easy to
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Table 62 Website Contains Clear Inf
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VIII. OVERALL SATISFACTION WITH TEA
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Table 66 Satisfaction with Standard
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Interventions and Special Investiga
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Strategy and Grants Management Tabl
Page 91 and 92: Commissioner Table 72 Satisfaction
Page 93 and 94: Agency Table 74 Overall Satisfactio
Page 95 and 96: Table 75 Overall Satisfaction with
Page 97 and 98: Table 77 Overall Satisfaction with
Page 99 and 100: IX. CONCLUSIONS The findings from t
Page 101 and 102: APPENDIX A: SURVEY INSTRUMENT Surve
Page 103 and 104: Infrastructure, Information Systems
Page 105 and 106: F. Overall Satisfaction I am satisf
Page 107 and 108: APPENDIX B: POLICY ISSUES Survey Re
Page 109 and 110: TEA Website As a grant accountant f
Page 111 and 112: Principals: Gifted and Talented Exi
Page 113 and 114: Too much testing. Observation Proto
Page 115 and 116: an equity issue in Texas and this i
Page 117 and 118: certification for this has been dis
Page 119 and 120: Special Education Testing State Man
Page 121 and 122: More funding for Alternative School
Page 123 and 124: nothing to entice new educators in
Page 125 and 126: Teacher Pay/ Benefits 747 5 Health
Page 127 and 128: Cutbacks to health insurance for te
Page 129 and 130: Insisting that all students be in g
Page 131 and 132: they can better serve the needs of
Page 133 and 134: I think we have to modify too much
Page 135 and 136: as the SAT/ACT and additional AP te
Page 137 and 138: and I feel that quality teaching ha
Page 139 and 140: ural and inner city schools without
Page 141: Teacher Pay/ Benefits Teacher Healt
Page 145 and 146: Accountability With the present acc
Page 147 and 148: Parental Involvement/ Responsibilit
Page 149 and 150: use them in the classroom! Not an e
Page 151 and 152: acceptance, we get students to the
Page 153 and 154: our district just robs us somewhere
Page 155 and 156: APPENDIX C: ADDITIONAL COMMENTS Sur
Page 157 and 158: number of people Please put back th
Page 159 and 160: demanding quality and accountabilit
Page 161 and 162: our needs. The feedback I gave you
Page 163 and 164: TEA - Unknowledgeable / Not Helpful
Page 165 and 166: Develop and implement accountabilit
Page 167 and 168: I was very disappointed that I neve
Page 169 and 170: solutions. I think Region 10 and TE
Page 171 and 172: It just seems that I have to wade t
Page 173 and 174: Info - More Accurate / Clear info,
Page 175 and 176: Testing Requirements The TAKS testi
Page 177 and 178: TEA - Not Effective / Unrealistic G
Page 179 and 180: have never happened if this monitor
Page 181 and 182: TEA must keep itself separate from
Page 183: esponsibilities, salaries, procedur
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