2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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our states highways and byways, finally gave it up because he was having a more and more difficult time getting people qualified to even drive a backhoe. There needs to be reemphasis of education over athletics. While athletics are important, we are schools not athletic training centers. Need more emphasis on Bilingual/ESL programs so that Every child can succeed. ESL. Support for the arts as academic, integral subjects, not “FLUFF.” Helping our kids! Protecting our Athletic Periods. Keeping FINE ARTS in the limelight with all the efforts to address TEKS and EXCELLENCE in ART EDUCATION. Reading programs. An oral language program is needed to meet the students needs. No Physical Education Instruction, Help, or Materials??????????? Alternative science offerings for science credit instead of as elective credit, namely GMO. I would like more information on the physical education side! Broadening of classes used for technology application credit. More importance placed on the music program and the number of students in each class. Music is an integral part in educating the "whole" child. Teaching for the whole student, including the arts. Give this more credibility and do not treat it like it is fluff. Math and Science Initiatives. Yes, I want to know what TEA can do by establishing a dual language program in all Texas Schools, because research shows that learning a foreign language is best before age 12. Yet many districts do not start Foreign Language until students are in 6th grade. I think that we are doing an injustice to students starting so late. Social skills and character education initiatives and ideas to proceed strategically. Fine Arts Programs. Need for core teacher to incorporate technology into their lessons more and more. A large percent of high school students cannot read, write or perform basic math. Basic foundations are being removed and replaced with electives and more subjects for students who do not have the necessary background skills. Bureaucracy Too big / Too complex / Too much paperwork Burdensome amount of paperwork for reporting the same information over and over but to different departments. Paperwork reduction! Reduction of paperwork and school morality concerns. We have too much paperwork and not enough time to plan and implement lessons. Too much paper work not enough time to plan and implement. Too much paperwork not enough time to teach/plan. The amount of time that teachers spend navigating paperwork and the law is diminishing their classroom performance. Too much paperwork and politics that interfere with teacher’s delivery of instruction in educating students. It appears that too many social issues (crime, politics, lack of parental involvement, etc.) interfere with educators trying to teach our students to be successful learners. I would like to see one form that gives the dates that all applications and evaluations of grants are due especially the federal funds. Paperwork reduction is not mentioned. There are more laws and mandates that force teachers to do more paperwork. This leaves less time for TEACHING. If you really want to measure success, visit classrooms to see what kind of learning can happen when we are allowed to prepare and teach! If you would allow us to do what we are supposed to do (TEACH), then you would not have to worry about retention and morale and other problems. Better use of available funds, less paperwork! More time to teach, less to baby-sit. Make TAKS test more age appropriate, especially at third grade math!!!! Survey Research Center, University Of North Texas 137
Accountability With the present accountability, I would hope that TEA would work with the legislature to encourage pre-k and full-day kindergarten in all schools. We must start early if achievement levels are to be met, and teachers must have adequate time to teach the TEKS. Unrealistic accountability. Where on the TAKS Tests are the bubbles for poor attendance, discipline concern, lack of parent support? The educator cannot lean on excuses nor can we fix all concerns that are prevalent in ALL schools, not just inner city. There is a strong need for accountability in school counseling! The new bills to let schools decide pay, termination procedures, hiring, and creditation. Provide accountability to all subjects taught in public schools at all levels, not only the current ones. Yes, I believe that the control for how the teacher teaches the children should be an issue. I am in a school district which makes the teacher approve what she teaches first before taking it to the children. Half the time, the wait time is too long and the information isn’t given to the children regarding what lesson they are doing and how it is delivered. Administrator do too little, aides do too little, and teachers do way too much at Marlin Elementary. I have more duties than the aides. Administrators rarely are in the cafeteria, but the teachers are required to do a duty without the 30 minutes given at another time. Administrative support. Student Attendance. Accountability. AYP. Accountability, we are getting more and more students who do not have the ability to pass the TAKS test and do not qualify for Special Ed. District report Cards and accountability, Listings, Addresses of State government reps and programs. At the high school level, my students often miss 10-20 days during the spring for extracurricular activities (usually sports). I have had students miss 30 days during the year excluding illnesses. How can we teach them if they are not here? If accountability is going to be in the picture, then leave my students in class. Teacher/ Admin Quality/ Qualifications/ Retention Retaining teachers who are qualified. Many retiring teachers and not having enough qualified applicants to hire for their positions. Alternative methods of compensation, where a portion of salary may depend on PDAS. The inability of administrators to get rid of ineffective teachers, because as long as they are certified, it takes years to build up enough paperwork to get them out of a school. Certification requirements. The appropriate training of those persons coming into the business sector into the teaching field. Urgent need to train them in how to setup, manage and maintain a successful classroom system. I am very concerned about the introduction of teachers that have not had training in the actual teaching of kids. Paraprofessional assistance in the classroom/grade level. Teacher retirement. I am also greatly disturbed by the lack of REAL education at the high school level, education having been subjugated to achieving acceptable ratings and retaining drop, outs. I strongly believe that TEA needs to stand firm on the issue of teacher qualifications. I feel that certified teachers are held to high standards. Yet we offer incentives to those with degrees outside of education to join us. Teacher certification-site-based decision making. The changes in teacher certification requirements concerning the number of courses taken in college. Too many courses added that do not increase teacher performance and have curtailed enrollment in teaching programs. Uncertified teachers teaching. The SBOE recent decision to allow non-certified teachers into the classroom is a detriment to our society & will not solve the teacher shortage. It will only exacerbate the problem because turnover rates will increase. Streamline the certification process for administrators like what has occurred for teachers. The requirements to become a foreign language teacher are not comparable to other subjects. Many schools are loosing talented teachers because of the TOPT testing. Survey Research Center, University Of North Texas 138
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2004 Survey of Customer Satisfactio
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VII. TEA WEBSITE ..................
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LIST OF TABLES Table 1 Customer Pop
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Table 54 Visited TEA Website for Da
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II. METHODOLOGY Instrument TEA desi
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There appears to have been some dif
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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• ESC Region 01 02 03 04 05 06 07
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Table 8 Method of Contacting TEA Fo
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Table 9 Method of Contacting TEA Fo
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Table 10 Method of Contacting TEA F
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Table 11 Method of Contacting TEA F
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Table 13 Methods Used to Contact TE
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Accountability and Data Quality Tab
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School Finance and Fiscal Analysis
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Operations and Fiscal Management Ta
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Table 21 Methods Used to Contact TE
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Table 23 TEA Provides Reliable and
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Table 25 TEA is Responsive to E-mai
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Process Table 27 Contacts are Usual
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Table 29 My Complaint Would be Addr
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Principals • The combined percent
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Table 32 Overall Satisfaction with
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Table 36 Effectiveness of Electroni
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Table 38 TEA Program Guidance/Curri
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Table 40 TEA Grant Information is R
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Overall Satisfaction with Informati
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VI. TEA STRATEGIC PLANNING Table 47
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VII. TEA WEBSITE Table 48 Visited T
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Table 50 Visited TEA Website for As
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Table 52 Visited TEA Website for Te
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Table 54 Visited TEA Website for Da
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Table 56 Visited TEA Website for Ed
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Table 58 Visited TEA Website for Sc
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Component Ratings Table 60 Easy to
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Table 62 Website Contains Clear Inf
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VIII. OVERALL SATISFACTION WITH TEA
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Table 66 Satisfaction with Standard
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Interventions and Special Investiga
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Strategy and Grants Management Tabl
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Commissioner Table 72 Satisfaction
Page 93 and 94: Agency Table 74 Overall Satisfactio
Page 95 and 96: Table 75 Overall Satisfaction with
Page 97 and 98: Table 77 Overall Satisfaction with
Page 99 and 100: IX. CONCLUSIONS The findings from t
Page 101 and 102: APPENDIX A: SURVEY INSTRUMENT Surve
Page 103 and 104: Infrastructure, Information Systems
Page 105 and 106: F. Overall Satisfaction I am satisf
Page 107 and 108: APPENDIX B: POLICY ISSUES Survey Re
Page 109 and 110: TEA Website As a grant accountant f
Page 111 and 112: Principals: Gifted and Talented Exi
Page 113 and 114: Too much testing. Observation Proto
Page 115 and 116: an equity issue in Texas and this i
Page 117 and 118: certification for this has been dis
Page 119 and 120: Special Education Testing State Man
Page 121 and 122: More funding for Alternative School
Page 123 and 124: nothing to entice new educators in
Page 125 and 126: Teacher Pay/ Benefits 747 5 Health
Page 127 and 128: Cutbacks to health insurance for te
Page 129 and 130: Insisting that all students be in g
Page 131 and 132: they can better serve the needs of
Page 133 and 134: I think we have to modify too much
Page 135 and 136: as the SAT/ACT and additional AP te
Page 137 and 138: and I feel that quality teaching ha
Page 139 and 140: ural and inner city schools without
Page 141 and 142: Teacher Pay/ Benefits Teacher Healt
Page 143: We need a TEA contact for librarian
Page 147 and 148: Parental Involvement/ Responsibilit
Page 149 and 150: use them in the classroom! Not an e
Page 151 and 152: acceptance, we get students to the
Page 153 and 154: our district just robs us somewhere
Page 155 and 156: APPENDIX C: ADDITIONAL COMMENTS Sur
Page 157 and 158: number of people Please put back th
Page 159 and 160: demanding quality and accountabilit
Page 161 and 162: our needs. The feedback I gave you
Page 163 and 164: TEA - Unknowledgeable / Not Helpful
Page 165 and 166: Develop and implement accountabilit
Page 167 and 168: I was very disappointed that I neve
Page 169 and 170: solutions. I think Region 10 and TE
Page 171 and 172: It just seems that I have to wade t
Page 173 and 174: Info - More Accurate / Clear info,
Page 175 and 176: Testing Requirements The TAKS testi
Page 177 and 178: TEA - Not Effective / Unrealistic G
Page 179 and 180: have never happened if this monitor
Page 181 and 182: TEA must keep itself separate from
Page 183: esponsibilities, salaries, procedur
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