2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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Participants were asked if they had any other comments or if they would like to recognize a division within the Agency, their responses are listed below. Business Managers: Website – Too Hard to Navigate/ Not User Friendly The search function on the TEA Website needs to be improved to provide better accuracy. The website provides you with great information, but you have to know where to go to find it. The Website needs a better search engine. TEA website has been changed several times, but it never gets any easier to find what I may be looking for. It usually takes 5 minutes or more of searching to find what I need. Website needs a more powerful search feature or more logical topic indexing. Many features are hidden and not accessible unless you know where to look. I do have some difficulty with the TEA website. Maybe it is because I am not so literate in technology, however, I suspect I am not the only one. TEA changes its website or location of links for websites and it can be confusing at times. I would like to have one Tease ID. It is confusing having numerous logins/passwords. The WEB er to difficult to locate the areas you need to access. I have too many passwords, etc, to get into different sites at TEA. Very confusing and constantly changing access. The website is TOO big! I know there is an enormous amount of information that you have to supply but the website is hard to navigate in. I do like the search though where you put in the first letter of what you are looking for. TEA needs to improve communications with Districts. Enhance Website to be more user friendly and provide more effective guidance on various topics. More quality control testing & simple to follow instructions for WEB based reporting. I do not have time to explore the TEA website to determine what is due, when it is due, and how to transmit. I have too, too many login and passwords to get into TEA. I have difficulty in the logon process each time I try to log on to the WEB ER Make the web site less confusing. I’ve learned how to find things, but it’s usually a struggle. It may just be that TEA offers so much information, that making it easier to find is just impossible. Other suggestion, finish the new online summary of finance. The old template is getting harder and harder to use. The Website before all the changes was easier to understand and navigate. Changes have complicated finding what I am looking for. I think the website is at times hard to find things. I know with all the cutbacks that TEA is short of real people. I like to talk to a real person when making a call to TEA. I have noticed the response time to phone calls is longer. Website – Update More Often / Highlight Updates It takes TEA too long to get current information on the website such as Summary of Finances Information. By the time it is updated on the website, it is already out of date. The same holds true for PEIMS information and audited information for previous years. Website – Q&A / Answers Online I am aware of the reasons noted for removing the Answers Online section of the School Finance website, however I found this tool very useful. I feel it would be a good tool to reactivate. Perhaps you could remove old messages to ensure that answers are current. I know many of us have similar questions and the most efficient way to answer those common questions would be a searchable Q&A document. Please reconsider. Your staff is so small now and this is a way to serve us with a low Survey Research Center, University Of North Texas 149
number of people Please put back the “Questions and answers” online in finance/grants. That was a very valuable tool that I miss a lot, including the search of answered questions. Thanks. The Finance Questions & Answers was a great tool for finance and campus administrators/staff. It was removed due to the lack of funding to maintain the database, but the questions will still arise and staff will need to contact TEA directly via email, mail, or phone. It proved to be an extremely useful resource to support a decision regarding expenditures, budgeting, fiscal management, etc. Answers On-line was a great resource tool and used widely in our district. It would be beneficial if the archived data could be out there as a resource. Use of codes should be more standard across the state and with the wide use of technology in districts, updates done with how to code these expenditures. On the TEA website for finance there use to be a section that school districts could ask question related to school finance. TEA would respond to those questions and school districts could review the questions and answers. That was a wonderful tool for districts to verify that their district was following accounting procedures. TEA has done away with that service and site. If the only thing that comes from this survey is that TEA reinstates that service I will be very grateful. Re-instate the Q&A section that was provided previously. Info – More Timely Response I would like to get timely information from TEA that is filtered for my school. I am inundated with information that is not pertinent to my school, and it is hard to weed out what is important. An example is the required interim Accelerated Reading report due in March that I did not know about until after the extended deadline. Respond to emails sent from website. 1) Respond more quickly to e-mail through the ESC Liaisons. 2) Get grant information out prior to the budget cycle (for example Title III). 3) Funding can be spent more wisely if the final amount of the maximum entitlements are known sooner. Notification in April with a deadline of June is unrealistic. To receive Title (NCLB) and ARIP entitlement notices on a more timely manner. I am very thankful to get the funds, but I need to know earlier to be able to budget for the money, so we can utilize the money to the best of our ability. Eliminate duplicate reports that the auditor does and then the school district has to take the same information and put into a different format (Managements Discussion and Analysis). I spent 4 days on this report and all I did was take the audit report and convert the data to a different format. I was already buried with other work and that just about sent me over the edge. Staff available to take phone calls and/or process emails timely. The response time for NOGA distribution for federal funds and grants greatly needs to be improved. We are receiving NOGAS weeks after the funding period starts. Info – More Accurate / Clear info, Not Enough Info / More Info, Reminders / Newsletters I would like to receive clearer answers concerning questions I have asked regarding use of specialized funding (i.e., tech, comp-ed, etc) and grants. The uses are so broad and TEA Personnel are vague in their answers regarding use of those funds. Provide Detailed Staff Listing per Dept and their contact numbers! Accurate phone numbers. Need better information on how to find people either at TEA or on the web. Process and procedures for expenditure reporting in Web-er should be consistent for all grants and entitlement. ESEA, IDEA, and Carl Perkins reporting is a model. ARI/AMI reporting procedures need a lot of improvement. Survey Research Center, University Of North Texas 150
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2004 Survey of Customer Satisfactio
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VII. TEA WEBSITE ..................
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LIST OF TABLES Table 1 Customer Pop
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Table 54 Visited TEA Website for Da
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II. METHODOLOGY Instrument TEA desi
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There appears to have been some dif
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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• ESC Region 01 02 03 04 05 06 07
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Table 8 Method of Contacting TEA Fo
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Table 9 Method of Contacting TEA Fo
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Table 10 Method of Contacting TEA F
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Table 11 Method of Contacting TEA F
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Table 13 Methods Used to Contact TE
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Accountability and Data Quality Tab
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School Finance and Fiscal Analysis
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Operations and Fiscal Management Ta
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Table 21 Methods Used to Contact TE
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Table 23 TEA Provides Reliable and
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Table 25 TEA is Responsive to E-mai
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Process Table 27 Contacts are Usual
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Table 29 My Complaint Would be Addr
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Principals • The combined percent
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Table 32 Overall Satisfaction with
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Table 36 Effectiveness of Electroni
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Table 38 TEA Program Guidance/Curri
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Table 40 TEA Grant Information is R
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Overall Satisfaction with Informati
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VI. TEA STRATEGIC PLANNING Table 47
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VII. TEA WEBSITE Table 48 Visited T
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Table 50 Visited TEA Website for As
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Table 52 Visited TEA Website for Te
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Table 54 Visited TEA Website for Da
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Table 56 Visited TEA Website for Ed
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Table 58 Visited TEA Website for Sc
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Component Ratings Table 60 Easy to
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Table 62 Website Contains Clear Inf
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VIII. OVERALL SATISFACTION WITH TEA
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Table 66 Satisfaction with Standard
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Interventions and Special Investiga
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Strategy and Grants Management Tabl
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Commissioner Table 72 Satisfaction
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Agency Table 74 Overall Satisfactio
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IX. CONCLUSIONS The findings from t
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APPENDIX A: SURVEY INSTRUMENT Surve
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Infrastructure, Information Systems
Page 105 and 106: F. Overall Satisfaction I am satisf
Page 107 and 108: APPENDIX B: POLICY ISSUES Survey Re
Page 109 and 110: TEA Website As a grant accountant f
Page 111 and 112: Principals: Gifted and Talented Exi
Page 113 and 114: Too much testing. Observation Proto
Page 115 and 116: an equity issue in Texas and this i
Page 117 and 118: certification for this has been dis
Page 119 and 120: Special Education Testing State Man
Page 121 and 122: More funding for Alternative School
Page 123 and 124: nothing to entice new educators in
Page 125 and 126: Teacher Pay/ Benefits 747 5 Health
Page 127 and 128: Cutbacks to health insurance for te
Page 129 and 130: Insisting that all students be in g
Page 131 and 132: they can better serve the needs of
Page 133 and 134: I think we have to modify too much
Page 135 and 136: as the SAT/ACT and additional AP te
Page 137 and 138: and I feel that quality teaching ha
Page 139 and 140: ural and inner city schools without
Page 141 and 142: Teacher Pay/ Benefits Teacher Healt
Page 143 and 144: We need a TEA contact for librarian
Page 145 and 146: Accountability With the present acc
Page 147 and 148: Parental Involvement/ Responsibilit
Page 149 and 150: use them in the classroom! Not an e
Page 151 and 152: acceptance, we get students to the
Page 153 and 154: our district just robs us somewhere
Page 155: APPENDIX C: ADDITIONAL COMMENTS Sur
Page 159 and 160: demanding quality and accountabilit
Page 161 and 162: our needs. The feedback I gave you
Page 163 and 164: TEA - Unknowledgeable / Not Helpful
Page 165 and 166: Develop and implement accountabilit
Page 167 and 168: I was very disappointed that I neve
Page 169 and 170: solutions. I think Region 10 and TE
Page 171 and 172: It just seems that I have to wade t
Page 173 and 174: Info - More Accurate / Clear info,
Page 175 and 176: Testing Requirements The TAKS testi
Page 177 and 178: TEA - Not Effective / Unrealistic G
Page 179 and 180: have never happened if this monitor
Page 181 and 182: TEA must keep itself separate from
Page 183: esponsibilities, salaries, procedur
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