2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

Staff
Table 22
Questions are Usually Answered in Reasonable Amount of Time
Average
Score
(1-5)
Strongly
Disagree
1
Percentage Responding
Disagree Neutral Agree
Strongly
Agree
5
2 3 4
Superintendents
(n=524) 3.79 1.3 10.5 10.9 62.4 14.9
Business Managers
(n=504) 3.92 1.0 5.8 10.1 66.3 16.9
Principals
(n=1,344) 3.84 1.9 6.2 13.0 63.7 15.3
Teachers and Staff
(n=1,248) 3.70 3.6 6.6 19.7 56.7 13.5
• Respondents were asked to rate their level of agreement with the statement, “My
questions are usually answered in a reasonable amount of time” (see Table 22). Based
on average responses, business managers (3.92) had the strongest level of agreement
with the statement. Ratings of business managers were followed by principals (3.84),
superintendents (3.79), and teachers and staff (3.70).
• The combined percentage of superintendents that either agreed (62.4 percent) or
strongly agreed (14.9 percent) with the statement that their questions were usually
answered in a reasonable amount of time was 77.3 percent.
• The combined percentage of business managers that either agreed (66.3 percent) or
strongly agreed (16.9 percent) with the statement that their questions were usually
answered in a reasonable amount of time was 83.2 percent.
• The combined percentage of principals that either agreed (63.7 percent) or strongly
agreed (15.3 percent) with the statement that their questions were usually answered in a
reasonable amount of time was 79.0 percent.
• The combined percentage of teachers and staff that either agreed (56.7 percent) or
strongly agreed (13.5 percent) with the statement that their questions were usually
answered in a reasonable amount of time was 70.2 percent.
Survey Research Center, University Of North Texas
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