2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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Table 59 Visited TEA Website for General TEA Information (Strategic Plan, Contact Information, Job Opportunities) Percentage Responding 0 times 1 time 2-4 times 5 or more times Superintendents (n=499) 24.8 12.6 36.3 26.3 Business Managers (n=469) 30.5 14.9 26.7 27.9 Principals (n=1,668) 34.0 18.3 27.2 20.4 Teachers and Staff (n=2,033) 50.3 19.7 21.1 8.9 • Respondents were asked how many times since September 1, 2003, they had visited TEA’s Website seeking general TEA information about such things as a Strategic Plan, Contact Information, or Job Opportunities. • As shown in Table 59, 62.6 percent of the superintendents reported visiting the TEA Website 2 to 4 times (36.3 percent) or 5 or more times (26.3 percent) seeking general TEA information. • Over half (54.6 percent) of the business managers indicated they had visited the TEA Website looking for general TEA information. • Forty-eight percent of the principals reported visiting the TEA Website 2 to 4 times (27.2 percent) or 5 or more times (20.4 percent) seeking general TEA information. • Thirty percent of the teachers and staff had visited the TEA Website either 2 to 4 times (21.1 percent) or 5 or more times (8.9 percent) seeking general TEA information. Half (50.3 percent) had not visited the Website looking for general TEA information. Survey Research Center, University Of North Texas 71
Component Ratings Table 60 Easy to Find Needed Information on TEA Website Average Score (1-5) Strongly Disagree 1 Percentage Responding Disagree Neutral Agree Strongly Agree 5 2 3 4 Superintendents (n=502) 3.66 3.4 13.1 9.6 61.6 12.4 Business Managers (n=488) 3.49 3.5 15.4 18.9 52.9 9.4 Principals (n=1,673) 3.85 2.0 7.7 11.4 61.1 17.8 Teachers and Staff (n=2,104) 3.68 1.8 11.3 16.0 58.7 12.2 • Respondents were asked to rate their level of agreement with the statement, “It is easy to find the information that I need on the TEA Website” (see Table 60). Based on average responses, principals (3.85) had the strongest level of agreement with the statement. Ratings of principals were followed by teachers and staff (3.68), superintendents (3.66), and business managers (3.49). • The combined percentage of superintendents that either agreed (61.6 percent) or strongly agreed (12.4 percent) with the statement that it is easy to find needed information on the Website was 74.0 percent. • The combined percentage of business managers that either agreed (52.9 percent) or strongly agreed (9.4 percent) with the statement that it is easy to find needed information on the Website was 62.3 percent. • The combined percentage of principals that either agreed (61.1 percent) or strongly agreed (17.8 percent) with the statement that it is easy to find needed information on the Website was 78.9 percent. • The combined percentage of teachers and staff that either agreed (58.7 percent) or strongly agreed (12.2 percent) with the statement that it is easy to find needed information on the Website was 70.9 percent. Survey Research Center, University Of North Texas 72
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2004 Survey of Customer Satisfactio
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VII. TEA WEBSITE ..................
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LIST OF TABLES Table 1 Customer Pop
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Table 54 Visited TEA Website for Da
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II. METHODOLOGY Instrument TEA desi
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There appears to have been some dif
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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• ESC Region 01 02 03 04 05 06 07
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Table 8 Method of Contacting TEA Fo
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Table 9 Method of Contacting TEA Fo
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Table 10 Method of Contacting TEA F
Page 27 and 28: Table 11 Method of Contacting TEA F
Page 29 and 30: Table 13 Methods Used to Contact TE
Page 31 and 32: Accountability and Data Quality Tab
Page 33 and 34: School Finance and Fiscal Analysis
Page 35 and 36: Operations and Fiscal Management Ta
Page 37 and 38: Table 21 Methods Used to Contact TE
Page 39 and 40: Table 23 TEA Provides Reliable and
Page 41 and 42: Table 25 TEA is Responsive to E-mai
Page 43 and 44: Process Table 27 Contacts are Usual
Page 45 and 46: Table 29 My Complaint Would be Addr
Page 47 and 48: Principals • The combined percent
Page 49 and 50: Table 32 Overall Satisfaction with
Page 53 and 54: Table 36 Effectiveness of Electroni
Page 55 and 56: Table 38 TEA Program Guidance/Curri
Page 57 and 58: Table 40 TEA Grant Information is R
Page 59 and 60: Overall Satisfaction with Informati
Page 65 and 66: VI. TEA STRATEGIC PLANNING Table 47
Page 67 and 68: VII. TEA WEBSITE Table 48 Visited T
Page 69 and 70: Table 50 Visited TEA Website for As
Page 71 and 72: Table 52 Visited TEA Website for Te
Page 73 and 74: Table 54 Visited TEA Website for Da
Page 75 and 76: Table 56 Visited TEA Website for Ed
Page 77: Table 58 Visited TEA Website for Sc
Page 81 and 82: Table 62 Website Contains Clear Inf
Page 83 and 84: VIII. OVERALL SATISFACTION WITH TEA
Page 85 and 86: Table 66 Satisfaction with Standard
Page 87 and 88: Interventions and Special Investiga
Page 89 and 90: Strategy and Grants Management Tabl
Page 91 and 92: Commissioner Table 72 Satisfaction
Page 93 and 94: Agency Table 74 Overall Satisfactio
Page 99 and 100: IX. CONCLUSIONS The findings from t
Page 101 and 102: APPENDIX A: SURVEY INSTRUMENT Surve
Page 103 and 104: Infrastructure, Information Systems
Page 105 and 106: F. Overall Satisfaction I am satisf
Page 107 and 108: APPENDIX B: POLICY ISSUES Survey Re
Page 109 and 110: TEA Website As a grant accountant f
Page 111 and 112: Principals: Gifted and Talented Exi
Page 113 and 114: Too much testing. Observation Proto
Page 115 and 116: an equity issue in Texas and this i
Page 117 and 118: certification for this has been dis
Page 119 and 120: Special Education Testing State Man
Page 121 and 122: More funding for Alternative School
Page 123 and 124: nothing to entice new educators in
Page 125 and 126: Teacher Pay/ Benefits 747 5 Health
Page 127 and 128: Cutbacks to health insurance for te
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Insisting that all students be in g
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they can better serve the needs of
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I think we have to modify too much
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as the SAT/ACT and additional AP te
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and I feel that quality teaching ha
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ural and inner city schools without
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Teacher Pay/ Benefits Teacher Healt
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We need a TEA contact for librarian
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Accountability With the present acc
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Parental Involvement/ Responsibilit
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use them in the classroom! Not an e
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acceptance, we get students to the
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our district just robs us somewhere
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APPENDIX C: ADDITIONAL COMMENTS Sur
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number of people Please put back th
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demanding quality and accountabilit
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our needs. The feedback I gave you
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TEA - Unknowledgeable / Not Helpful
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Develop and implement accountabilit
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I was very disappointed that I neve
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solutions. I think Region 10 and TE
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It just seems that I have to wade t
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Info - More Accurate / Clear info,
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Testing Requirements The TAKS testi
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TEA - Not Effective / Unrealistic G
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have never happened if this monitor
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TEA must keep itself separate from
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esponsibilities, salaries, procedur
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2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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