2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
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Table 76<br />
Overall <strong>Satisfaction</strong> with the Services Received from <strong>TEA</strong><br />
By Business Managers by Region<br />
Average<br />
Score<br />
(1-5)<br />
Strongly<br />
Disagree<br />
1<br />
Percentage Responding<br />
Disagree Neutral Agree<br />
Strongly<br />
Agree<br />
5<br />
2 3 4<br />
Region 01<br />
(n=19) 4.11 0.0 0.0 10.5 68.4 21.1<br />
Region 02<br />
(n=17) 4.18 0.0 0.0 0.0 82.4 17.6<br />
Region 03<br />
(n=17) 4.00 0.0 0.0 5.9 88.2 5.9<br />
Region 04<br />
(n=46) 4.09 0.0 0.0 10.9 69.6 19.6<br />
Region 05<br />
(n=13) 3.85 0.0 0.0 23.1 69.2 7.7<br />
Region 06<br />
(n=27) 4.11 0.0 0.0 0.0 88.9 11.1<br />
Region 07<br />
(n=47) 4.00 0.0 0.0 12.8 74.5 12.8<br />
Region 08<br />
(n=18) 4.00 0.0 5.6 5.6 72.2 16.7<br />
Region 09<br />
(n=19) 4.00 0.0 5.3 5.3 73.7 15.8<br />
Region 10<br />
(n=44) 3.86 0.0 4.5 11.4 77.3 6.8<br />
Region 11<br />
(n=41) 3.78 0.0 4.9 14.6 78.0 2.4<br />
Region 12<br />
(n=35) 3.94 0.0 2.9 11.4 74.3 11.4<br />
Region 13<br />
(n=29) 3.79 0.0 3.4 20.7 69.0 6.9<br />
Region 14<br />
(n=17) 4.24 0.0 0.0 0.0 76.5 23.5<br />
Region 15<br />
(n=19) 3.74 0.0 10.5 15.8 63.2 10.5<br />
Region 16<br />
(n=27) 4.00 0.0 3.7 3.7 81.5 11.1<br />
Region 17<br />
(n=21) 3.90 0.0 4.8 14.3 66.7 14.3<br />
Region 18<br />
(n=15) 4.07 0.0 0.0 20.0 53.3 26.7<br />
Region 19<br />
(n=5) 4.00 0.0 0.0 20.0 60.0 20.0<br />
Region 20<br />
(n=22) 4.00 0.0 0.0 9.1 81.8 9.1<br />
<strong>Survey</strong> Research Center, University Of North Texas<br />
89
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