2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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Business Managers Table 5 Demographics of Business Managers (n=529) Gender Female Male Age group 17 to 30 31 to 45 46 to 59 60 or older Education High school or GED Some college Associates degree Bachelors degree Some grad school or grad degree Ethnicity African-American Anglo-American Asian-American Hispanic-American Other Count 362 151 13 182 266 36 58 120 29 189 118 9 432 6 49 14 Percentage 70.6 29.4 2.6 36.6 53.5 7.2 11.3 23.3 5.6 36.8 23.0 1.8 84.7 1.2 9.6 2.7 • Seventy-one percent of the business managers were female and 29.4 percent were male (see Table 5). Eighty-five percent were Anglo-American. • Fifty-four percent of the business managers were between the ages of 46 and 59. Thirty-seven percent were age 31 to 45. • Over one-third (36.8 percent) had a bachelors degree while 23.0 percent had some graduate school or a graduate degree. <strong>Survey</strong> Research Center, University Of North Texas 7
ESC Region 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 Count 19 18 18 50 14 30 49 19 20 50 42 38 32 18 19 28 21 15 6 22 Percentage 3.6 3.4 3.4 9.5 2.7 5.7 9.3 3.6 3.8 9.5 8.0 7.2 6.1 3.4 3.6 5.3 4.0 2.8 1.1 4.2 • All ESC Regions were represented in the business manager sample. The regions with the largest percentages were ESC Region 04 (9.5 percent), ESC Region 10 (9.5 percent), and ESC Region 07 (9.3 percent). The regions with the smallest percentages were ESC Region 19 (1.1 percent), ESC Region 05 (2.7 percent), and ESC Region 18 (2.8 percent). <strong>Survey</strong> Research Center, University Of North Texas 8
Page 1 and 2: 2004 Survey of Customer Satisfactio
Page 3 and 4: VII. TEA WEBSITE ..................
Page 5 and 6: LIST OF TABLES Table 1 Customer Pop
Page 7 and 8: Table 54 Visited TEA Website for Da
Page 9 and 10: II. METHODOLOGY Instrument TEA desi
Page 11 and 12: There appears to have been some dif
Page 13: ESC Region 01 02 03 04 05 06 07 08
Page 17 and 18: ESC Region 01 02 03 04 05 06 07 08
Page 19 and 20: • ESC Region 01 02 03 04 05 06 07
Page 21 and 22: Table 8 Method of Contacting TEA Fo
Page 23 and 24: Table 9 Method of Contacting TEA Fo
Page 25 and 26: Table 10 Method of Contacting TEA F
Page 27 and 28: Table 11 Method of Contacting TEA F
Page 29 and 30: Table 13 Methods Used to Contact TE
Page 31 and 32: Accountability and Data Quality Tab
Page 33 and 34: School Finance and Fiscal Analysis
Page 35 and 36: Operations and Fiscal Management Ta
Page 37 and 38: Table 21 Methods Used to Contact TE
Page 39 and 40: Table 23 TEA Provides Reliable and
Page 41 and 42: Table 25 TEA is Responsive to E-mai
Page 43 and 44: Process Table 27 Contacts are Usual
Page 45 and 46: Table 29 My Complaint Would be Addr
Page 47 and 48: Principals • The combined percent
Page 49 and 50: Table 32 Overall Satisfaction with
Page 53 and 54: Table 36 Effectiveness of Electroni
Page 55 and 56: Table 38 TEA Program Guidance/Curri
Page 57 and 58: Table 40 TEA Grant Information is R
Page 59 and 60: Overall Satisfaction with Informati
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VI. TEA STRATEGIC PLANNING Table 47
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VII. TEA WEBSITE Table 48 Visited T
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Table 50 Visited TEA Website for As
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Table 52 Visited TEA Website for Te
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Table 54 Visited TEA Website for Da
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Table 56 Visited TEA Website for Ed
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Table 58 Visited TEA Website for Sc
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Component Ratings Table 60 Easy to
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Table 62 Website Contains Clear Inf
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VIII. OVERALL SATISFACTION WITH TEA
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Table 66 Satisfaction with Standard
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Interventions and Special Investiga
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Strategy and Grants Management Tabl
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Commissioner Table 72 Satisfaction
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Agency Table 74 Overall Satisfactio
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Table 75 Overall Satisfaction with
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Table 77 Overall Satisfaction with
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IX. CONCLUSIONS The findings from t
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APPENDIX A: SURVEY INSTRUMENT Surve
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Infrastructure, Information Systems
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F. Overall Satisfaction I am satisf
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APPENDIX B: POLICY ISSUES Survey Re
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TEA Website As a grant accountant f
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Principals: Gifted and Talented Exi
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Too much testing. Observation Proto
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an equity issue in Texas and this i
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certification for this has been dis
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Special Education Testing State Man
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More funding for Alternative School
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nothing to entice new educators in
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Teacher Pay/ Benefits 747 5 Health
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Cutbacks to health insurance for te
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Insisting that all students be in g
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they can better serve the needs of
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I think we have to modify too much
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as the SAT/ACT and additional AP te
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and I feel that quality teaching ha
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ural and inner city schools without
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Teacher Pay/ Benefits Teacher Healt
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We need a TEA contact for librarian
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Accountability With the present acc
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Parental Involvement/ Responsibilit
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use them in the classroom! Not an e
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acceptance, we get students to the
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our district just robs us somewhere
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APPENDIX C: ADDITIONAL COMMENTS Sur
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number of people Please put back th
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demanding quality and accountabilit
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our needs. The feedback I gave you
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TEA - Unknowledgeable / Not Helpful
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Develop and implement accountabilit
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I was very disappointed that I neve
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solutions. I think Region 10 and TE
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It just seems that I have to wade t
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Info - More Accurate / Clear info,
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Testing Requirements The TAKS testi
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TEA - Not Effective / Unrealistic G
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have never happened if this monitor
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TEA must keep itself separate from
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esponsibilities, salaries, procedur
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2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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