2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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put goals down with figures of AYP, to make the principals look good, but no one says how I can keep on career ladder while having to do paperwork that takes hours every day away from my three preparations. My students are missing out also when I don’t have funds in my department. Funds may come to the school, but that doesn’t really mean LEP students are always getting the fair deal, and NEITHER ARE THEIR TEACHERS. Easier access to grant funds. Immigration and local finance issues. I do not believe the state takes into consideration the different socio-economic backgrounds we work with. I think money would be better spent helping coordinate a successful home base for our students, than trying to make them succeed without parental backing. Maybe the legislators have their students in an excelling school, but many of us deal with deficit minorities. Having the time and resources to successfully work with each student and help them achieve. Funding for the Pre kindergarten Program to be a full day program. Textbooks that are current and the funds to secure those books Facilities money for aging, out of date or inadequate buildings. Coming retirement balloon of teachers and administrators. OEYP Funding! (Ours was cut DRASTICALLY this year) Extended Year (Summer School) has a huge impact on our students, and I would hate to see our district discontinue it due to lack of funding!!!! More financial support for students in poor ISDs. Under-financed directives/initiatives. Charter schools should get enough funding to be able to afford transportation to athletic events and be able to field competitive teams. As it stands, funding is so slight that being competitive with well, funded ISDs is very difficult. The lack of funding for charter schools often time is very, very, very, very inadequate. Charter school funding and accountability is importance. Teachers at charter schools are paid minimally to work with the children most districts are happy to see go. Charter schools have to pay for building expenses and advancement projects out of the general fund without the backing of the TEA. On top of this they are training the next wave of teachers who are being alternatively certified because the larger districts in our area do not hire alternatively certified teachers and can offer much higher salaries to the quality teachers that do come our way. It becomes very difficult to move a school toward excellence when every year we experience at least a 30% turn over of teachers as they receive their certification and move off to a district who can pay them as much as 25% more. Alternative/ Vocational/ Charter School Consumer math, vocational classes other than computer classes. There needs to be some type of program for students who fall between the cracks, the so-called, “shadow children. ” There are no special programs that I know of for these students, and it is a shame especially in light of No Child Left Behind. Teachers can reduce assignments for these students, but that is just giving them less of what they cannot do. These student need to be taught at the appropriate level of difficulty and certainly at slower rate of speed. These students have their spirits crushed daily and will almost certainly drop out. Vocational programs need to be put back in to the curriculum, and all students should have a realistic chance of graduating with some type of meaningful certificate if not a regular high school diploma. 2 The drop out rate should be analyzed more carefully. Students are dropping out because the education some of them are receiving is not relevant to their lives or future. Vocational programs must be reconsidered. I am very concerned about accountability within charter schools. I have come from a charter school that appears on the outside to be fine, but look closer and things are not good. They pass each year with the TEA inspection, but you need to look deeper. There is money being used for churches within these charter schools. Check out Life School of Dallas or Red Oak, please. Vocational and trade programs need to be updated and offered. I am at an Alternative School , need more info for Alternative Schools. Academic Alternative Schools. Vocational, alternative education. Realistic high school programs for students not college bound, career training. Developing vocational programs as a viable alternative for students who do not want to go to college. Survey Research Center, University Of North Texas 133
Teacher Pay/ Benefits Teacher Health Insurance. Method of leveling out educators who make this profession their life’s work of art. Those who strive to achieve excellence in education, thus working 10 plus hours per day, need to be compensated somehow. If this were to take place as a state, we might start to excel in many more areas than before. Too much paper work that has nothing to do with teaching in the classroom. Also, the complication of testing scores to make it hard to understand a students grade so you guys can try to hide the truth. Student scores should be based on a 100% without any type of TLI. If 50% is passing, all that means is the TEST is too damn hard!!! Politicians need to get out of education and let us do what is right for kids. Education President my foot! And give us back the $1000 you took from us. And how about giving us teachers the same health coverage you people at TEA have????? FAT CHANCE!!!! End of survey. I can only imagine how much the Survey Research Center is getting paid for this. While I live month-to-month to support my family and try to pay for crappy health insurance. GOOD DAY!!! Teacher salary should be increased to keep experienced teachers from leaving to other higher paying districts. This affects quality of learning. Teacher insurance. Compensation. Teachers Rights and Privileges. Current Teacher Appraisal system needs to hold more credibility, in other words, bonuses or something need to be given to excellent teachers. Adequate health insurance for employees, a competitive salary for teachers with other professionals in the business world, adequate financing to meet the needs of schools and students! Teacher insurance. Low salaries, high insurance. As you are hearing from most teachers in the state, the teacher shortage issue would be nonexistent if teacher salaries were higher and insurance and benefits were better. The salaries and insurance rates at the present time make it hard for a family to make ends meet especially if the main income earner is a regular classroom teacher that does not have any other source of income. Money. If teachers are professionals, why are they not paid as professionals? Why are coaches, principals, and superintendents the only ones making good money? I consider it a key issue that I no longer receive raises for the job that I do. I am considered an excellent teacher. My students not only all passed TAAS and now TAKS, but they all passed last year with above 70%. My students excel in Jr High, and I have been denied being reassigned because I am needed where I am. Younger teachers around me are getting raises every year. My best friend just moved to a school 30 miles away, has half the experience I have, but will be making thousands more. I think teachers, especially those who do excellent teaching with excellent results, should receive raises as long as they teach. No wonder many experienced teachers leave the field. The pay is not great anyway, and as we gain valuable experience, we lose the incentive of a chance to be compensated for it. I also think it is wrong for me to receive less throughout my whole life as a retired teacher than teachers in richer school districts who worked no harder, longer, or more successfully than I have for 25 years. Health insurance, teacher salary from state levels. Need for compensation for the many hours spent on educating our students. We need raises. Benefits! I feel that what the legislature did with the plan to supplement teachers healthcare plans is a complete sham designed to take money out of teachers pockets and line those of Aetna. Is TEA helpless or voiceless in this? Teacher benefits and health insurance. Teacher pay, treating teachers as professionals. Health insurance benefits paid by state just as they are for those people working in TX prison system. Teacher salaries and health insurance. Teacher Pay, State Base Increases. Pay scale of Teachers compared with other government officials/Treatment in general. Teacher health care coverage that is more affordable, many of us pay too much to cover our families, Survey Research Center, University Of North Texas 134
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2004 Survey of Customer Satisfactio
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VII. TEA WEBSITE ..................
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LIST OF TABLES Table 1 Customer Pop
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Table 54 Visited TEA Website for Da
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II. METHODOLOGY Instrument TEA desi
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There appears to have been some dif
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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• ESC Region 01 02 03 04 05 06 07
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Table 8 Method of Contacting TEA Fo
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Table 9 Method of Contacting TEA Fo
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Table 10 Method of Contacting TEA F
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Table 11 Method of Contacting TEA F
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Table 13 Methods Used to Contact TE
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Accountability and Data Quality Tab
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School Finance and Fiscal Analysis
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Operations and Fiscal Management Ta
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Table 21 Methods Used to Contact TE
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Table 23 TEA Provides Reliable and
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Table 25 TEA is Responsive to E-mai
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Process Table 27 Contacts are Usual
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Table 29 My Complaint Would be Addr
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Principals • The combined percent
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Table 32 Overall Satisfaction with
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Table 36 Effectiveness of Electroni
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Table 38 TEA Program Guidance/Curri
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Table 40 TEA Grant Information is R
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Overall Satisfaction with Informati
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VI. TEA STRATEGIC PLANNING Table 47
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VII. TEA WEBSITE Table 48 Visited T
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Table 50 Visited TEA Website for As
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Table 52 Visited TEA Website for Te
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Table 54 Visited TEA Website for Da
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Table 56 Visited TEA Website for Ed
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Table 58 Visited TEA Website for Sc
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Component Ratings Table 60 Easy to
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Table 62 Website Contains Clear Inf
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VIII. OVERALL SATISFACTION WITH TEA
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Table 66 Satisfaction with Standard
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Interventions and Special Investiga
Page 89 and 90: Strategy and Grants Management Tabl
Page 91 and 92: Commissioner Table 72 Satisfaction
Page 93 and 94: Agency Table 74 Overall Satisfactio
Page 95 and 96: Table 75 Overall Satisfaction with
Page 97 and 98: Table 77 Overall Satisfaction with
Page 99 and 100: IX. CONCLUSIONS The findings from t
Page 101 and 102: APPENDIX A: SURVEY INSTRUMENT Surve
Page 103 and 104: Infrastructure, Information Systems
Page 105 and 106: F. Overall Satisfaction I am satisf
Page 107 and 108: APPENDIX B: POLICY ISSUES Survey Re
Page 109 and 110: TEA Website As a grant accountant f
Page 111 and 112: Principals: Gifted and Talented Exi
Page 113 and 114: Too much testing. Observation Proto
Page 115 and 116: an equity issue in Texas and this i
Page 117 and 118: certification for this has been dis
Page 119 and 120: Special Education Testing State Man
Page 121 and 122: More funding for Alternative School
Page 123 and 124: nothing to entice new educators in
Page 125 and 126: Teacher Pay/ Benefits 747 5 Health
Page 127 and 128: Cutbacks to health insurance for te
Page 129 and 130: Insisting that all students be in g
Page 131 and 132: they can better serve the needs of
Page 133 and 134: I think we have to modify too much
Page 135 and 136: as the SAT/ACT and additional AP te
Page 137 and 138: and I feel that quality teaching ha
Page 139: ural and inner city schools without
Page 143 and 144: We need a TEA contact for librarian
Page 145 and 146: Accountability With the present acc
Page 147 and 148: Parental Involvement/ Responsibilit
Page 149 and 150: use them in the classroom! Not an e
Page 151 and 152: acceptance, we get students to the
Page 153 and 154: our district just robs us somewhere
Page 155 and 156: APPENDIX C: ADDITIONAL COMMENTS Sur
Page 157 and 158: number of people Please put back th
Page 159 and 160: demanding quality and accountabilit
Page 161 and 162: our needs. The feedback I gave you
Page 163 and 164: TEA - Unknowledgeable / Not Helpful
Page 165 and 166: Develop and implement accountabilit
Page 167 and 168: I was very disappointed that I neve
Page 169 and 170: solutions. I think Region 10 and TE
Page 171 and 172: It just seems that I have to wade t
Page 173 and 174: Info - More Accurate / Clear info,
Page 175 and 176: Testing Requirements The TAKS testi
Page 177 and 178: TEA - Not Effective / Unrealistic G
Page 179 and 180: have never happened if this monitor
Page 181 and 182: TEA must keep itself separate from
Page 183: esponsibilities, salaries, procedur
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2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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