2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
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Interventions and Special Investigations<br />
Table 16<br />
Methods Used to Contact <strong>TEA</strong> Interventions and Special Investigations Department<br />
Percentage Responding<br />
Web <strong>TEA</strong> Staff Both Neither<br />
Superintendents<br />
(n=492) 6.5 16.9 17.9 58.7<br />
Business Managers<br />
(n=437) 4.3 3.7 7.6 84.4<br />
Principals<br />
(n=1,625) 11.8 4.1 3.5 80.6<br />
Teachers and Staff<br />
(n=2,802) 6.4 0.9 1.0 91.7<br />
• The findings shown in Table 16 represent the contacts made to the <strong>TEA</strong> Interventions<br />
and Special Investigations about Governance, EEO Complaints, and Interventions since<br />
September 1, 2003.<br />
• Eighteen percent of the superintendents reported using both the Web and <strong>TEA</strong> staff to<br />
contact the <strong>TEA</strong> Interventions and Special Investigations department.<br />
• Business managers reported using both the Web and <strong>TEA</strong> staff (7.6 percent) to contact<br />
the <strong>TEA</strong> Interventions and Special Investigations department.<br />
• Twelve percent of the principals used the Web only to contact the <strong>TEA</strong> Interventions and<br />
Special Investigations department.<br />
• Six percent of the teachers and staff reported using the Web to contact the <strong>TEA</strong><br />
Interventions and Special Investigations department.<br />
<strong>Survey</strong> Research Center, University Of North Texas<br />
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