2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

Table 9
Method of Contacting TEA
For Business Managers
Percentage Responding
0 times 1 time 2-4 times 5 or more
times
Preferred
Method
(n=510)
In person (n=340) 76.5 7.4 9.7 6.5 7.3
Telephone-Voice (n=474) 5.5 5.1 51.5 38.0 54.9
Telephone-Fax (n=379) 19.8 9.8 42.7 27.7 3.1
Regular Mail (n=368) 22.8 6.8 35.3 35.1 2.9
E-mail (n=410) 21.7 13.2 38.0 27.1 31.8
• Respondents were asked to indicate their preferred method of contacting TEA. As
shown in Table 9, 54.9 percent of the superintendents preferred using the telephone to
speak with TEA staff compared to smaller percentages for other methods of contact.
Nearly one-third (31.8 percent) preferred contacting TEA by e-mail.
• Respondents were asked how many times they had contacted TEA using the methods
listed in Table 9. Telephone and regular mail were the methods used most often by the
largest percentages of business managers.
Survey Research Center, University Of North Texas
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