2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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Operations and Fiscal Management Table 71 Satisfaction with Operations and Fiscal Management Services Department Average Percentage Responding Score (1-5) Disagree Neutral Agree Strongly Disagree 1 Strongly Agree 5 2 3 4 Superintendents (n=510) 3.94 0.2 2.2 14.7 69.0 13.9 Business Managers (n=462) 3.91 0.2 2.8 15.6 68.4 13.0 Principals (n=1,288) 3.59 0.5 2.5 40.9 49.4 6.7 Teachers and Staff (n=1,734) 3.25 2.7 7.7 55.8 29.4 4.4 • Respondents were asked to rate their level of agreement with the statement, “I am satisfied with the services I receive from Operations and Fiscal Management: Fiscal Management (Budget, Accounting, Purchasing), HR, TEA Infrastructure, and Information Systems” (see Table 71). Based on average responses, superintendents (3.94) had the strongest levels of agreement with the statement. Ratings of superintendents were followed by business managers (3.91), principals (3.59), and teachers and staff (3.25). • The combined percentage of superintendents that either agreed (69.0 percent) or strongly agreed (13.9 percent) with the statement that they were satisfied with the services they received from Operations and Fiscal Management was 82.9 percent. • The combined percentage of business managers that either agreed (68.4 percent) or strongly agreed (13.0 percent) with the statement that they were satisfied with the services they received from Operations and Fiscal Management was 81.4 percent. • The combined percentage of principals that either agreed (49.4 percent) or strongly agreed (6.7 percent) with the statement that they were satisfied with the services they received from Operations and Fiscal Management was 56.1 percent. • The combined percentage of teachers and staff that either agreed (29.4 percent) or strongly agreed (4.4 percent) with the statement that they were satisfied with the services they received from Operations and Fiscal Management was 33.8 percent. Survey Research Center, University Of North Texas 83
Commissioner Table 72 Satisfaction with Commissioner Services: Internal Audit, Legal Services, Governmental Relations, Communications, SBOE Support, Educational Initiatives, and ESC Liaison Department Average Percentage Responding Score (1-5) Disagree Neutral Agree Strongly Disagree 1 Strongly Agree 5 2 3 4 Superintendents (n=498) 3.80 0.6 2.8 23.3 62.9 10.4 Business Managers (n=351) 3.73 0.3 2.3 30.2 58.7 8.5 Principals (n=1,317) 3.61 0.6 2.7 38.3 52.1 6.3 Teachers and Staff (n=1,752) 3.29 2.9 5.6 56.3 30.5 4.7 • Respondents were asked to rate their level of agreement with the statement, “I am satisfied with the services I receive from the Commissioner’s Office: Internal Audit, Legal Services, Governmental Relations, Communications, SBOE Support, Educational Initiatives, and ESC Liaison” (see Table 72). Based on average responses, superintendents (3.80) had the strongest levels of agreement with the statement. Ratings of superintendents were followed by business managers (3.73), principals (3.61), and teachers and staff (3.29). • The combined percentage of superintendents that either agreed (62.9 percent) or strongly agreed (10.4 percent) with the statement that they were satisfied with these services they received from the Commissioner’s Office was 73.3 percent. • The combined percentage of business managers that either agreed (58.7 percent) or strongly agreed (8.5 percent) with the statement that they were satisfied with these services they received from the Commissioner’s Office was 67.2 percent. • The combined percentage of principals that either agreed (52.1 percent) or strongly agreed (6.3 percent) with the statement that they were satisfied with these services they received from the Commissioner’s Office was 58.4 percent. • The combined percentage of teachers and staff that either agreed (30.5 percent) or strongly agreed (4.7 percent) with the statement that they were satisfied with these services they received from the Commissioner’s Office was 35.2 percent. Survey Research Center, University Of North Texas 84
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2004 Survey of Customer Satisfactio
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VII. TEA WEBSITE ..................
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LIST OF TABLES Table 1 Customer Pop
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Table 54 Visited TEA Website for Da
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II. METHODOLOGY Instrument TEA desi
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There appears to have been some dif
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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• ESC Region 01 02 03 04 05 06 07
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Table 8 Method of Contacting TEA Fo
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Table 9 Method of Contacting TEA Fo
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Table 10 Method of Contacting TEA F
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Table 11 Method of Contacting TEA F
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Table 13 Methods Used to Contact TE
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Accountability and Data Quality Tab
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School Finance and Fiscal Analysis
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Operations and Fiscal Management Ta
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Table 21 Methods Used to Contact TE
Page 39 and 40: Table 23 TEA Provides Reliable and
Page 41 and 42: Table 25 TEA is Responsive to E-mai
Page 43 and 44: Process Table 27 Contacts are Usual
Page 45 and 46: Table 29 My Complaint Would be Addr
Page 47 and 48: Principals • The combined percent
Page 49 and 50: Table 32 Overall Satisfaction with
Page 53 and 54: Table 36 Effectiveness of Electroni
Page 55 and 56: Table 38 TEA Program Guidance/Curri
Page 57 and 58: Table 40 TEA Grant Information is R
Page 59 and 60: Overall Satisfaction with Informati
Page 65 and 66: VI. TEA STRATEGIC PLANNING Table 47
Page 67 and 68: VII. TEA WEBSITE Table 48 Visited T
Page 69 and 70: Table 50 Visited TEA Website for As
Page 71 and 72: Table 52 Visited TEA Website for Te
Page 73 and 74: Table 54 Visited TEA Website for Da
Page 75 and 76: Table 56 Visited TEA Website for Ed
Page 77 and 78: Table 58 Visited TEA Website for Sc
Page 79 and 80: Component Ratings Table 60 Easy to
Page 81 and 82: Table 62 Website Contains Clear Inf
Page 83 and 84: VIII. OVERALL SATISFACTION WITH TEA
Page 85 and 86: Table 66 Satisfaction with Standard
Page 87 and 88: Interventions and Special Investiga
Page 89: Strategy and Grants Management Tabl
Page 93 and 94: Agency Table 74 Overall Satisfactio
Page 99 and 100: IX. CONCLUSIONS The findings from t
Page 101 and 102: APPENDIX A: SURVEY INSTRUMENT Surve
Page 103 and 104: Infrastructure, Information Systems
Page 105 and 106: F. Overall Satisfaction I am satisf
Page 107 and 108: APPENDIX B: POLICY ISSUES Survey Re
Page 109 and 110: TEA Website As a grant accountant f
Page 111 and 112: Principals: Gifted and Talented Exi
Page 113 and 114: Too much testing. Observation Proto
Page 115 and 116: an equity issue in Texas and this i
Page 117 and 118: certification for this has been dis
Page 119 and 120: Special Education Testing State Man
Page 121 and 122: More funding for Alternative School
Page 123 and 124: nothing to entice new educators in
Page 125 and 126: Teacher Pay/ Benefits 747 5 Health
Page 127 and 128: Cutbacks to health insurance for te
Page 129 and 130: Insisting that all students be in g
Page 131 and 132: they can better serve the needs of
Page 133 and 134: I think we have to modify too much
Page 135 and 136: as the SAT/ACT and additional AP te
Page 137 and 138: and I feel that quality teaching ha
Page 139 and 140: ural and inner city schools without
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Teacher Pay/ Benefits Teacher Healt
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We need a TEA contact for librarian
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Accountability With the present acc
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Parental Involvement/ Responsibilit
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use them in the classroom! Not an e
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acceptance, we get students to the
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our district just robs us somewhere
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APPENDIX C: ADDITIONAL COMMENTS Sur
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number of people Please put back th
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demanding quality and accountabilit
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our needs. The feedback I gave you
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TEA - Unknowledgeable / Not Helpful
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Develop and implement accountabilit
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I was very disappointed that I neve
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solutions. I think Region 10 and TE
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It just seems that I have to wade t
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Info - More Accurate / Clear info,
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Testing Requirements The TAKS testi
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TEA - Not Effective / Unrealistic G
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have never happened if this monitor
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TEA must keep itself separate from
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esponsibilities, salaries, procedur
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