2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

TABLE OF CONTENTS
TABLE OF CONTENTS................................................................................................................. I
LIST OF FIGURES ...................................................................................................................... III
LIST OF TABLES.........................................................................................................................IV
I. INTRODUCTION ....................................................................................................................... 1
II. METHODOLOGY...................................................................................................................... 2
INSTRUMENT .................................................................................................................................. 2
POPULATION DEFINITIONS AND SAMPLING PROCEDURES ................................................................. 2
DATA COLLECTION.......................................................................................................................... 2
SAMPLE.......................................................................................................................................... 3
ANALYSIS BY DEMOGRAPHIC GROUPS............................................................................................. 4
REPORT FORMAT............................................................................................................................ 4
III. SAMPLE CHARACTERISTICS................................................................................................ 5
SUPERINTENDENTS......................................................................................................................... 5
BUSINESS MANAGERS..................................................................................................................... 7
PRINCIPALS .................................................................................................................................... 9
TEACHERS AND STAFF.................................................................................................................. 11
IV. CONTACT WITH TEA ...........................................................................................................13
SUPERINTENDENTS....................................................................................................................... 13
BUSINESS MANAGERS................................................................................................................... 15
PRINCIPALS .................................................................................................................................. 17
TEACHERS AND STAFF.................................................................................................................. 19
CONTACT WITH TEA DEPARTMENTS.............................................................................................. 21
Standards and Programs ........................................................................................................ 21
Accountability and Data Quality .............................................................................................. 24
Interventions and Special Investigations ................................................................................. 25
School Finance and Fiscal Analysis........................................................................................ 26
Strategy and Grants Management .......................................................................................... 27
Operations and Fiscal Management ....................................................................................... 28
Commissioner ......................................................................................................................... 29
STAFF .......................................................................................................................................... 31
PROCESS ..................................................................................................................................... 36
FEEDBACK.................................................................................................................................... 37
OVERALL SATISFACTION WITH TEA CONTACTS.............................................................................. 39
V. INFORMATION FROM AND TO TEA .................................................................................... 45
PROGRAMS .................................................................................................................................. 45
OVERALL SATISFACTION WITH INFORMATION ................................................................................. 52
VI. TEA STRATEGIC PLANNING............................................................................................... 58
Survey Research Center, University Of North Texas
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