2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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are getting out of a bad environment, but so many just don’t seem to either want to or have been so beat down by the system that they can not get that positive attitude. We all feel sorry for most of our kids and want to help. Giving them an impossible TAKS test is just not the way to get that done. Assessments are out of reality. Legislators and TEA leadership have allowed testing companies waste valuable resources that could be better spent on everyday classroom instruction. Without a doubt, daily instruction in front of students provides more opportunities for success than all of the testing in this state. School Funding/ Financing Equity Funding for all Texas children attending public local education agencies. 1) Math, 2) science, 3) student success, transition, mentoring, distance learning, accountability. Using transitional style methods, LEP success comes much faster, Charter Schools, Current funding levels are very inadequate, Needs complete overhaul Legislative lack of putting public education as the number one priority. Funding for small schools. Equity and adequacy. State income tax is needed. If the state closed all charter schools and blended those students into regular schools, it might improve the finance situation. I feel that funding charter schools is the same thing as funding private schools with public funds. Greatly increased support, funding, and technical assistance for TAKS training of teachers. Adequate funding for rural districts. Reading First Grant information is ambiguous. We have been stonewalled regarding Scholastic and as a result have been told we might not receive another approval year. If we do get approval for another year, we have been told that the grant might be prorated. We need accurate and timely information. The Grant information was given to us completely in December, yet we are asked to apply an evaluation formula for the entire year. Poor, poor implementation. Leave the ESC 17 alone. They do a great job for us! Funding is not anywhere close to enough to meet the increased accountability demands. Specific support for K, 6/8 districts. This seems to be a very low priority, revealing perceptions that they are not valued. Graduation requirements are headed toward forcing every single kid to be college-bound and are very costly. It’s all about funding...mandates, etc. Un-funded mandates. Eliminate them! Textbooks. Un-funded mandates HRAs. We need to keep Robin Hood finance plan. Easy grant application / eval. Adequate funding that TEA has no control over. The primary issue at this time is funding. I realize this does not come from TEA. We need flexibility and proper funding. School Finance, any new proposal should have a revenue sharing mechanism built in to it whereby the property rich districts share w/the property poor. Alternative/ Vocational/ Charter School The drop in emphasis for vocational education is a big problem. We have decided that every child should go to college but every child does not want to go to college. There is nothing wrong with vocational education and through our actions with legislation and our requirements to have every child on the Recommend Program, we are depriving a large percentage of our students with what they need to make them successful in the future and that is vocational education. Vocational Education. Survey Research Center, University Of North Texas 117
Teacher Pay/ Benefits 747 5 Health insurance for all educators. TEA Website Send information by paper copy. Too many TEASE accounts/passwords. Give each District a TEA contact person. Become more user friendly. Communication with TEA I will call TEA about school finance. For all other questions, I refer to Region 6 because I do not like to be passed from one person to another. TEA's interpretation of NCLB and its implications must be handled in a more timely manner. TEA – Understaffed/ Unprofessional/ Unknowledgeable Some divisions do an excellent job, some divisions seem lost (can’t find the right person or an answer). The biggest problem that I encounter is trusting the information that I receive when I am asking for guidance. Sometimes, I receive different answers from different people. Sometimes, I am not sure the person that I am speaking with really knows. Sometimes the financial information is based on such old figures that it is not trustworthy. They have reduced staff to the point that you cannot find a person to answer a question. Not everything can be solved by a desk audit! Communicating prior to making final decisions related to any waiver requests that might be submitted by the district. I must admit that my completion of this survey is somewhat colored by our recent denial of a waiver request for GT services that we have had approval for in the preceding 11 years. There was no phone call, no communication, just a letter stating the waiver had been denied. Since receiving the denial, I have had to waste staff time to call and track down the specific reasons as to why the waiver was denied. That would now be going on a full week and as of today we do not have in our hand the reason for the denial. Not something that would be allowed by the citizens that I serve. Bureaucracy Too big/ Too complex / Too much paperwork Processing of budget amendments, SAS paperwork, etc, has never been slower. There are not enough people to process the volume of paperwork for the state of Texas. Accountability Accountability system not adequate in its consideration of the typical student charter schools educate. Governance of schools seems to keep schools from advancing as rapidly and especially as efficiently as possible. Cutbacks of TEA personnel have hindered the TEA effectiveness. Accountability on TAKS especially for the 11th graders who must pass the exam in order to receive a diploma. Equitable funding for all students in Texas especially in the Rio Grande Valley. Adequacy should not be a vocabulary word that should be used when addressing the school finance system. Everyone should have the opportunity to acquire an equitable education! State accountability system needs to be as fair, stable, and phased in as possible. Teacher/ Admin Quality/ Qualifications/ Retention Teacher/Teacher Aides Highly Qualified when they are teaching SP Ed self, contained classes. Need policy to require an additional counselor to counsel since the only one we have is covered up with testing. Teacher Certification Teacher Certification. Survey Research Center, University Of North Texas 118
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2004 Survey of Customer Satisfactio
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VII. TEA WEBSITE ..................
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LIST OF TABLES Table 1 Customer Pop
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Table 54 Visited TEA Website for Da
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II. METHODOLOGY Instrument TEA desi
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There appears to have been some dif
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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ESC Region 01 02 03 04 05 06 07 08
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• ESC Region 01 02 03 04 05 06 07
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Table 8 Method of Contacting TEA Fo
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Table 9 Method of Contacting TEA Fo
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Table 10 Method of Contacting TEA F
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Table 11 Method of Contacting TEA F
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Table 13 Methods Used to Contact TE
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Accountability and Data Quality Tab
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School Finance and Fiscal Analysis
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Operations and Fiscal Management Ta
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Table 21 Methods Used to Contact TE
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Table 23 TEA Provides Reliable and
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Table 25 TEA is Responsive to E-mai
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Process Table 27 Contacts are Usual
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Table 29 My Complaint Would be Addr
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Principals • The combined percent
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Table 32 Overall Satisfaction with
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Table 36 Effectiveness of Electroni
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Table 38 TEA Program Guidance/Curri
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Table 40 TEA Grant Information is R
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Overall Satisfaction with Informati
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VI. TEA STRATEGIC PLANNING Table 47
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VII. TEA WEBSITE Table 48 Visited T
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Table 50 Visited TEA Website for As
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Table 52 Visited TEA Website for Te
Page 73 and 74: Table 54 Visited TEA Website for Da
Page 75 and 76: Table 56 Visited TEA Website for Ed
Page 77 and 78: Table 58 Visited TEA Website for Sc
Page 79 and 80: Component Ratings Table 60 Easy to
Page 81 and 82: Table 62 Website Contains Clear Inf
Page 83 and 84: VIII. OVERALL SATISFACTION WITH TEA
Page 85 and 86: Table 66 Satisfaction with Standard
Page 87 and 88: Interventions and Special Investiga
Page 89 and 90: Strategy and Grants Management Tabl
Page 91 and 92: Commissioner Table 72 Satisfaction
Page 93 and 94: Agency Table 74 Overall Satisfactio
Page 95 and 96: Table 75 Overall Satisfaction with
Page 97 and 98: Table 77 Overall Satisfaction with
Page 99 and 100: IX. CONCLUSIONS The findings from t
Page 101 and 102: APPENDIX A: SURVEY INSTRUMENT Surve
Page 103 and 104: Infrastructure, Information Systems
Page 105 and 106: F. Overall Satisfaction I am satisf
Page 107 and 108: APPENDIX B: POLICY ISSUES Survey Re
Page 109 and 110: TEA Website As a grant accountant f
Page 111 and 112: Principals: Gifted and Talented Exi
Page 113 and 114: Too much testing. Observation Proto
Page 115 and 116: an equity issue in Texas and this i
Page 117 and 118: certification for this has been dis
Page 119 and 120: Special Education Testing State Man
Page 121 and 122: More funding for Alternative School
Page 123: nothing to entice new educators in
Page 127 and 128: Cutbacks to health insurance for te
Page 129 and 130: Insisting that all students be in g
Page 131 and 132: they can better serve the needs of
Page 133 and 134: I think we have to modify too much
Page 135 and 136: as the SAT/ACT and additional AP te
Page 137 and 138: and I feel that quality teaching ha
Page 139 and 140: ural and inner city schools without
Page 141 and 142: Teacher Pay/ Benefits Teacher Healt
Page 143 and 144: We need a TEA contact for librarian
Page 145 and 146: Accountability With the present acc
Page 147 and 148: Parental Involvement/ Responsibilit
Page 149 and 150: use them in the classroom! Not an e
Page 151 and 152: acceptance, we get students to the
Page 153 and 154: our district just robs us somewhere
Page 155 and 156: APPENDIX C: ADDITIONAL COMMENTS Sur
Page 157 and 158: number of people Please put back th
Page 159 and 160: demanding quality and accountabilit
Page 161 and 162: our needs. The feedback I gave you
Page 163 and 164: TEA - Unknowledgeable / Not Helpful
Page 165 and 166: Develop and implement accountabilit
Page 167 and 168: I was very disappointed that I neve
Page 169 and 170: solutions. I think Region 10 and TE
Page 171 and 172: It just seems that I have to wade t
Page 173 and 174: Info - More Accurate / Clear info,
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Testing Requirements The TAKS testi
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TEA - Not Effective / Unrealistic G
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have never happened if this monitor
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TEA must keep itself separate from
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esponsibilities, salaries, procedur
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