2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

Strategy and Grants Management
Table 18
Methods Used to Contact TEA Strategy and Grants Management Department
Percentage Responding
Web TEA Staff Both Neither
Superintendents
(n=512) 21.7 12.7 42.4 23.2
Business Managers
(n=467) 21.0 10.5 40.3 28.3
Principals
(n=1,656) 25.4 4.3 9.2 61.1
Teachers and Staff
(n=2,785) 9.2 0.6 1.4 88.8
• The findings shown in Table 18 represent the contacts made to the TEA Strategy and
Grants Management department about Strategic Planning, Discretionary Grants, and
Formula Grants since September 1, 2003.
• Forty-two percent of the superintendents reported using both the Web and TEA staff to
contact the TEA Strategy and Grants Management department.
• Business managers reported using both the Web and TEA staff (40.3 percent) to contact
the TEA Strategy and Grants Management department.
• Twenty-five percent of the principals used the Web only to contact the TEA Strategy and
Grants Management department.
• Nine percent of the teachers and staff reported using the Web to contact the TEA
Strategy and Grants Management department.
Survey Research Center, University Of North Texas
27