2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
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Table 39<br />
<strong>TEA</strong> Accountability Information is Reliable and Useful<br />
Average<br />
Score<br />
(1-5)<br />
Strongly<br />
Disagree<br />
1<br />
Percentage Responding<br />
Disagree Neutral Agree<br />
Strongly<br />
Agree<br />
5<br />
2 3 4<br />
Superintendents<br />
(n=527) 3.95 0.6 4.2 10.2 69.8 15.2<br />
Business Managers<br />
(n=456) 3.91 0.2 2.2 16.7 68.6 12.3<br />
Principals<br />
(n=1,763) 4.06 0.7 3.5 9.7 61.0 25.1<br />
Teachers and Staff<br />
(n=2,066) 3.70 2.0 5.2 26.0 54.0 12.8<br />
• Respondents were asked to rate their level of agreement with the statement,<br />
“Accountability information provided by <strong>TEA</strong> is reliable and useful” (see Table 39).<br />
Based on average responses, principals (4.06) had the strongest level of agreement with<br />
the statement. Ratings of principals were followed by superintendents (3.95), business<br />
managers (3.91), and teachers and staff (3.70).<br />
• The combined percentage of superintendents that either agreed (69.8 percent) or<br />
strongly agreed (15.2 percent) with the statement that accountability information<br />
provided by <strong>TEA</strong> is reliable and useful was 85.0 percent.<br />
• The combined percentage of business managers that either agreed (68.6 percent) or<br />
strongly agreed (12.3 percent) with the statement that accountability information<br />
provided by <strong>TEA</strong> is reliable and useful was 80.9 percent.<br />
• The combined percentage of principals that either agreed (61.0 percent) or strongly<br />
agreed (25.1 percent) with the statement that accountability information provided by <strong>TEA</strong><br />
is reliable and useful was 86.1 percent.<br />
• The combined percentage of teachers and staff that either agreed (54.0 percent) or<br />
strongly agreed (12.8 percent) with the statement that accountability information<br />
provided by <strong>TEA</strong> is reliable and useful was 66.8 percent.<br />
<strong>Survey</strong> Research Center, University Of North Texas<br />
49