2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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Contact with TEA Departments Standards and Programs Table 12 Methods Used to Contact TEA Standards and Programs Department about Curriculum, NCLB Program Coordination, Student Assessment, and Textbooks Percentage Responding Web TEA Staff Both Neither Superintendents (n=521) 23.4 17.5 47.0 12.1 Business Managers (n=464) 11.9 5.4 18.3 64.4 Principals (n=1,763) 47.6 11.9 17.4 23.1 Teachers and Staff (n=3,039) 36.3 3.0 4.0 56.7 • Respondents were asked which of the methods listed in Table 12 they had used to contact various TEA departments since September 1, 2003. The findings shown in Table 12 represent the contacts made to the Standards and Programs department about Curriculum, NCLB Program Coordination, Student Assessment, and Textbooks. • Forty-seven percent of superintendents reported using both the Web and contacting TEA staff to contact the TEA Standards and Programs department about Curriculum, NCLB Program Coordination, Student Assessment, and Textbooks. • Business managers (18.3 percent) were more likely to report using both the Web and TEA staff to contact the TEA Standards and Programs department about Curriculum, NCLB Program Coordination, Student Assessment, and Textbooks. • Nearly half (47.6 percent) of the principals used the Web only to contact the TEA Standards and Programs department about Curriculum, NCLB Program Coordination, Student Assessment, and Textbooks. • Over one-third (36.3 percent) of the teachers and staff reported using the Web to contact the TEA Standards and Programs department about Curriculum, NCLB Program Coordination, Student Assessment, and Textbooks. Survey Research Center, University Of North Texas 21
Table 13 Methods Used to Contact TEA Standards and Programs Department about Charter Schools, High School Completion and Student Support (GED, PED, CIS, etc.) Percentage Responding Web TEA Staff Both Neither Superintendents (n=501) 13.2 10.8 17.2 58.9 Business Managers (n=447) 4.3 2.0 7.8 85.9 Principals (n=1,619) 12.1 3.6 5.3 79.0 Teachers and Staff (n=2,810) 7.8 0.7 1.0 90.6 • The findings shown in Table 13 represent the contacts made to the Standards and Programs department about Charter Schools, High School Completion and Student Support (GED, PED, CIS, etc.) since September 1, 2003. • Seventeen percent of superintendents reported using both the Web and TEA staff to contact the TEA Standards and Programs department about Charter Schools, High School Completion and Student Support. • Business managers (7.8 percent) were more likely to report using both the Web and TEA staff to contact the TEA Standards and Programs department about Charter Schools, High School Completion and Student Support. • Twelve percent of the principals used the Web to contact the TEA Standards and Programs department about Charter Schools, High School Completion and Student Support. • Eight percent of the teachers and staff reported using the Web to contact the TEA Standards and Programs department about Charter Schools, High School Completion and Student Support. Survey Research Center, University Of North Texas 22
Page 1 and 2: 2004 Survey of Customer Satisfactio
Page 3 and 4: VII. TEA WEBSITE ..................
Page 5 and 6: LIST OF TABLES Table 1 Customer Pop
Page 7 and 8: Table 54 Visited TEA Website for Da
Page 9 and 10: II. METHODOLOGY Instrument TEA desi
Page 11 and 12: There appears to have been some dif
Page 13 and 14: ESC Region 01 02 03 04 05 06 07 08
Page 19 and 20: • ESC Region 01 02 03 04 05 06 07
Page 21 and 22: Table 8 Method of Contacting TEA Fo
Page 23 and 24: Table 9 Method of Contacting TEA Fo
Page 25 and 26: Table 10 Method of Contacting TEA F
Page 27: Table 11 Method of Contacting TEA F
Page 31 and 32: Accountability and Data Quality Tab
Page 33 and 34: School Finance and Fiscal Analysis
Page 35 and 36: Operations and Fiscal Management Ta
Page 37 and 38: Table 21 Methods Used to Contact TE
Page 39 and 40: Table 23 TEA Provides Reliable and
Page 41 and 42: Table 25 TEA is Responsive to E-mai
Page 43 and 44: Process Table 27 Contacts are Usual
Page 45 and 46: Table 29 My Complaint Would be Addr
Page 47 and 48: Principals • The combined percent
Page 49 and 50: Table 32 Overall Satisfaction with
Page 53 and 54: Table 36 Effectiveness of Electroni
Page 55 and 56: Table 38 TEA Program Guidance/Curri
Page 57 and 58: Table 40 TEA Grant Information is R
Page 59 and 60: Overall Satisfaction with Informati
Page 65 and 66: VI. TEA STRATEGIC PLANNING Table 47
Page 67 and 68: VII. TEA WEBSITE Table 48 Visited T
Page 69 and 70: Table 50 Visited TEA Website for As
Page 71 and 72: Table 52 Visited TEA Website for Te
Page 73 and 74: Table 54 Visited TEA Website for Da
Page 75 and 76: Table 56 Visited TEA Website for Ed
Page 77 and 78: Table 58 Visited TEA Website for Sc
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Component Ratings Table 60 Easy to
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Table 62 Website Contains Clear Inf
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VIII. OVERALL SATISFACTION WITH TEA
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Table 66 Satisfaction with Standard
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Interventions and Special Investiga
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Strategy and Grants Management Tabl
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Commissioner Table 72 Satisfaction
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Agency Table 74 Overall Satisfactio
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Table 75 Overall Satisfaction with
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Table 77 Overall Satisfaction with
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IX. CONCLUSIONS The findings from t
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APPENDIX A: SURVEY INSTRUMENT Surve
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Infrastructure, Information Systems
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F. Overall Satisfaction I am satisf
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APPENDIX B: POLICY ISSUES Survey Re
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TEA Website As a grant accountant f
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Principals: Gifted and Talented Exi
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Too much testing. Observation Proto
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an equity issue in Texas and this i
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certification for this has been dis
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Special Education Testing State Man
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More funding for Alternative School
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nothing to entice new educators in
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Teacher Pay/ Benefits 747 5 Health
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Cutbacks to health insurance for te
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Insisting that all students be in g
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they can better serve the needs of
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I think we have to modify too much
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as the SAT/ACT and additional AP te
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and I feel that quality teaching ha
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ural and inner city schools without
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Teacher Pay/ Benefits Teacher Healt
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We need a TEA contact for librarian
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Accountability With the present acc
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Parental Involvement/ Responsibilit
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use them in the classroom! Not an e
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acceptance, we get students to the
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our district just robs us somewhere
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APPENDIX C: ADDITIONAL COMMENTS Sur
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number of people Please put back th
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demanding quality and accountabilit
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our needs. The feedback I gave you
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TEA - Unknowledgeable / Not Helpful
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Develop and implement accountabilit
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I was very disappointed that I neve
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solutions. I think Region 10 and TE
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It just seems that I have to wade t
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Info - More Accurate / Clear info,
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Testing Requirements The TAKS testi
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TEA - Not Effective / Unrealistic G
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have never happened if this monitor
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TEA must keep itself separate from
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esponsibilities, salaries, procedur
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