2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
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Commissioner<br />
Table 20<br />
Methods Used to Contact <strong>TEA</strong> Commissioner’s Office about Internal Audit,<br />
Legal Services, Governmental Relations, Communications, SBOE Support,<br />
Educational Initiatives, and ESC Liaison<br />
Percentage Responding<br />
Web <strong>TEA</strong> Staff Both Neither<br />
Superintendents<br />
(n=510) 13.3 15.3 32.5 38.8<br />
Business Managers<br />
(n=453) 7.9 7.1 19.4 65.6<br />
Principals<br />
(n=1,630) 19.9 3.1 4.9 72.1<br />
Teachers and Staff<br />
(n=2,807) 7.2 1.1 1.2 90.6<br />
• The findings shown in Table 20 represent the contacts made to the <strong>TEA</strong> Commissioner’s<br />
Office about Internal Audit, Legal Services, Governmental Relations, Communications,<br />
SBOE Support, Educational Initiatives, and ESC Liaison since September 1, 2003.<br />
• One-third (32.5 percent) of the superintendents reported using both the Web and <strong>TEA</strong><br />
staff to contact the <strong>TEA</strong> Commissioner’s Office about Internal Audit, Legal Services,<br />
Governmental Relations, Communications, SBOE Support, Educational Initiatives, and<br />
ESC Liaison.<br />
• The largest percentage of business managers reported using both the Web and <strong>TEA</strong><br />
staff (19.4 percent) to contact the <strong>TEA</strong> Commissioner’s Office about Internal Audit, Legal<br />
Services, Governmental Relations, Communications, SBOE Support, Educational<br />
Initiatives, and ESC Liaison.<br />
• Twenty percent of the principals used the Web only to contact the <strong>TEA</strong> Commissioner’s<br />
Office about Internal Audit, Legal Services, Governmental Relations, Communications,<br />
SBOE Support, Educational Initiatives, and ESC Liaison.<br />
• Seven percent of the teachers and staff reported using the Web to contact the <strong>TEA</strong><br />
Commissioner’s Office about Internal Audit, Legal Services, Governmental Relations,<br />
Communications, SBOE Support, Educational Initiatives, and ESC Liaison.<br />
<strong>Survey</strong> Research Center, University Of North Texas<br />
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