2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

Interventions and Special Investigations
Table 68
Satisfaction with Interventions and Special Investigations Services
Average
Score
(1-5)
Strongly
Disagree
1
Percentage Responding
Disagree Neutral Agree
Strongly
Agree
5
2 3 4
Superintendents
(n=447) 3.68 2.2 2.7 28.4 57.7 8.9
Business Managers
(n=254) 3.49 0.8 2.4 50.8 39.4 6.7
Principals
(n=1,285) 3.63 0.7 1.6 39.4 50.8 7.5
Teachers and Staff
(n=1,742) 3.34 1.5 5.5 55.6 32.5 4.8
• Respondents were asked to rate their level of agreement with the statement, “I am
satisfied with the services I receive from Interventions and Special Investigations:
Governance, EEO Complaints, and Interventions” (see Table 68). Based on average
responses, superintendents (3.68) had the strongest levels of agreement with the
statement. Ratings of superintendents were followed by principals (3.63), business
managers (3.49), and teachers and staff (3.34).
• The combined percentage of superintendents that either agreed (57.7 percent) or
strongly agreed (8.9 percent) with the statement that they were satisfied with the
services they received from Interventions and Special Investigations was 66.6 percent.
• The combined percentage of business managers that either agreed (39.4 percent) or
strongly agreed (6.7 percent) with the statement that they were satisfied with the
services they received from Interventions and Special Investigations was 46.1 percent.
• The combined percentage of principals that either agreed (50.8 percent) or strongly
agreed (7.5 percent) with the statement that they were satisfied with the services they
received from Interventions and Special Investigations was 58.3 percent.
• The combined percentage of teachers and staff that either agreed (32.5 percent) or
strongly agreed (4.8 percent) with the statement that they were satisfied with the
services they received from Interventions and Special Investigations was 37.3 percent.
Survey Research Center, University Of North Texas
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