2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
School Finance and Fiscal Analysis<br />
Table 69<br />
<strong>Satisfaction</strong> with School Finance and Fiscal Analysis Services<br />
Average<br />
Score<br />
(1-5)<br />
Strongly<br />
Disagree<br />
1<br />
Percentage Responding<br />
Disagree Neutral Agree<br />
Strongly<br />
Agree<br />
5<br />
2 3 4<br />
Superintendents<br />
(n=523) 4.09 0.8 2.3 8.4 63.9 24.7<br />
Business Managers<br />
(n=484) 4.02 0.6 3.1 8.5 69.4 18.4<br />
Principals<br />
(n=1,383) 3.62 1.2 4.3 33.0 54.4 7.1<br />
Teachers and Staff<br />
(n=1,890) 3.18 4.8 12.5 46.6 31.5 4.5<br />
• Respondents were asked to rate their level of agreement with the statement, “I am<br />
satisfied with the services I receive from School Finance and Fiscal Analysis: State<br />
Funding and Financial Audits” (see Table 69). Based on average responses,<br />
superintendents (4.09) had the strongest levels of agreement with the statement.<br />
Ratings of superintendents were followed by business managers (4.02), principals<br />
(3.62), and teachers and staff (3.18).<br />
• The combined percentage of superintendents that either agreed (63.9 percent) or<br />
strongly agreed (24.7 percent) with the statement that they were satisfied with the<br />
services they received from School Finance and Fiscal Analysis was 88.6 percent.<br />
• The combined percentage of business managers that either agreed (69.4 percent) or<br />
strongly agreed (18.4 percent) with the statement that they were satisfied with the<br />
services they received from School Finance and Fiscal Analysis was 87.8 percent.<br />
• The combined percentage of principals that either agreed (54.4 percent) or strongly<br />
agreed (7.1 percent) with the statement that they were satisfied with the services they<br />
received from School Finance and Fiscal Analysis was 61.5 percent.<br />
• The combined percentage of teachers and staff that either agreed (31.5 percent) or<br />
strongly agreed (4.5 percent) with the statement that they were satisfied with the<br />
services they received from School Finance and Fiscal Analysis was 36.0 percent.<br />
<strong>Survey</strong> Research Center, University Of North Texas<br />
81