2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

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Overall Satisfaction with TEA Contacts Table 30 Overall Satisfaction with TEA Contacts Average Score (1-5) Strongly Disagree 1 Percentage Responding Disagree Neutral Agree Strongly Agree 5 2 3 4 Superintendents (n=524) 3.91 0.8 4.2 13.4 66.4 15.3 Business Managers (n=505) 3.98 0.4 3.4 12.1 66.3 17.8 Principals (n=1,433) 3.92 1.0 2.9 14.7 65.8 15.6 Teachers and Staff (n=1,436) 3.72 2.6 5.0 23.1 56.0 13.3 • Respondents were asked to rate their level of agreement with the statement, “Overall, I am satisfied with my TEA contacts” (see Table 30). Based on average responses, business managers (3.98) had the strongest level of agreement with the statement. Ratings of business managers were followed by principals (3.92), superintendents (3.91), and teachers and staff (3.72). Superintendents • The combined percentage of superintendents that either agreed (66.4 percent) or strongly agreed (15.3 percent) with the statement that they were satisfied with their TEA contacts was 81.7 percent. • The average scores of agreement that superintendents were satisfied with their TEA contacts varied by ESC Region (see Table 31). The highest scores were found in ESC Region 18 (4.18), ESC Region 14 (4.09), and ESC Region 08 (4.04) and the lowest scores were found in ESC Region 05 (3.64), ESC Region 20 (3.71), and ESC Region 10 (3.73). This finding was not statistically significant. Business Managers • The combined percentage of business managers that either agreed (66.3 percent) or strongly agreed (17.8 percent) with the statement that they were satisfied with their TEA contacts was 84.1 percent. • The average scores of agreement that business managers were satisfied with their TEA contacts varied by ESC Region (see Table 32). The highest scores were found in ESC Region 01 (4.17), ESC Region 02 (4.17), and ESC Region 19 (4.17) and the lowest scores were found in ESC Region 13 (3.77), ESC Region 15 (3.79), and ESC Region 11 (3.83). This finding was not statistically significant. Survey Research Center, University Of North Texas 39
Principals • The combined percentage of principals that either agreed (65.8 percent) or strongly agreed (15.6 percent) with the statement that they were satisfied with their TEA contacts was 81.4 percent. • The average scores of agreement that principals were satisfied with their TEA contacts varied by ESC Region (see Table 33). The highest scores were found in ESC Region 01 (4.27), ESC Region 09 (4.10), and ESC Region 03 (4.04) and the lowest scores were found in ESC Region 05 (3.78), ESC Region 11 (3.73), and ESC Region 15 (3.69). Teachers and staff • The combined percentage of teachers and staff that either agreed (56.0 percent) or strongly agreed (13.3 percent) with the statement that they were satisfied with their TEA contacts was 69.3 percent. • The average scores of agreement that teachers and staff were satisfied with their TEA contacts varied by ESC Region (see Table 34). The highest scores were found in ESC Region 14 (4.03), ESC Region 08 (3.88), and ESC Region 01 (3.86) and the lowest scores were found in ESC Region 19 (3.17), ESC Region 17 (3.31), and ESC Region 18 (3.42). Survey Research Center, University Of North Texas 40
Page 1 and 2: 2004 Survey of Customer Satisfactio
Page 3 and 4: VII. TEA WEBSITE ..................
Page 5 and 6: LIST OF TABLES Table 1 Customer Pop
Page 7 and 8: Table 54 Visited TEA Website for Da
Page 9 and 10: II. METHODOLOGY Instrument TEA desi
Page 11 and 12: There appears to have been some dif
Page 13 and 14: ESC Region 01 02 03 04 05 06 07 08
Page 19 and 20: • ESC Region 01 02 03 04 05 06 07
Page 21 and 22: Table 8 Method of Contacting TEA Fo
Page 23 and 24: Table 9 Method of Contacting TEA Fo
Page 25 and 26: Table 10 Method of Contacting TEA F
Page 27 and 28: Table 11 Method of Contacting TEA F
Page 29 and 30: Table 13 Methods Used to Contact TE
Page 31 and 32: Accountability and Data Quality Tab
Page 33 and 34: School Finance and Fiscal Analysis
Page 35 and 36: Operations and Fiscal Management Ta
Page 37 and 38: Table 21 Methods Used to Contact TE
Page 39 and 40: Table 23 TEA Provides Reliable and
Page 41 and 42: Table 25 TEA is Responsive to E-mai
Page 43 and 44: Process Table 27 Contacts are Usual
Page 45: Table 29 My Complaint Would be Addr
Page 49 and 50: Table 32 Overall Satisfaction with
Page 53 and 54: Table 36 Effectiveness of Electroni
Page 55 and 56: Table 38 TEA Program Guidance/Curri
Page 57 and 58: Table 40 TEA Grant Information is R
Page 59 and 60: Overall Satisfaction with Informati
Page 65 and 66: VI. TEA STRATEGIC PLANNING Table 47
Page 67 and 68: VII. TEA WEBSITE Table 48 Visited T
Page 69 and 70: Table 50 Visited TEA Website for As
Page 71 and 72: Table 52 Visited TEA Website for Te
Page 73 and 74: Table 54 Visited TEA Website for Da
Page 75 and 76: Table 56 Visited TEA Website for Ed
Page 77 and 78: Table 58 Visited TEA Website for Sc
Page 79 and 80: Component Ratings Table 60 Easy to
Page 81 and 82: Table 62 Website Contains Clear Inf
Page 83 and 84: VIII. OVERALL SATISFACTION WITH TEA
Page 85 and 86: Table 66 Satisfaction with Standard
Page 87 and 88: Interventions and Special Investiga
Page 89 and 90: Strategy and Grants Management Tabl
Page 91 and 92: Commissioner Table 72 Satisfaction
Page 93 and 94: Agency Table 74 Overall Satisfactio
Page 97 and 98:
Table 77 Overall Satisfaction with
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IX. CONCLUSIONS The findings from t
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APPENDIX A: SURVEY INSTRUMENT Surve
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Infrastructure, Information Systems
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F. Overall Satisfaction I am satisf
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APPENDIX B: POLICY ISSUES Survey Re
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TEA Website As a grant accountant f
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Principals: Gifted and Talented Exi
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Too much testing. Observation Proto
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an equity issue in Texas and this i
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certification for this has been dis
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Special Education Testing State Man
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More funding for Alternative School
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nothing to entice new educators in
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Teacher Pay/ Benefits 747 5 Health
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Cutbacks to health insurance for te
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Insisting that all students be in g
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they can better serve the needs of
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I think we have to modify too much
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as the SAT/ACT and additional AP te
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and I feel that quality teaching ha
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ural and inner city schools without
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Teacher Pay/ Benefits Teacher Healt
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We need a TEA contact for librarian
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Accountability With the present acc
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Parental Involvement/ Responsibilit
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use them in the classroom! Not an e
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acceptance, we get students to the
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our district just robs us somewhere
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APPENDIX C: ADDITIONAL COMMENTS Sur
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number of people Please put back th
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demanding quality and accountabilit
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our needs. The feedback I gave you
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TEA - Unknowledgeable / Not Helpful
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Develop and implement accountabilit
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I was very disappointed that I neve
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solutions. I think Region 10 and TE
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It just seems that I have to wade t
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Info - More Accurate / Clear info,
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Testing Requirements The TAKS testi
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TEA - Not Effective / Unrealistic G
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have never happened if this monitor
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TEA must keep itself separate from
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esponsibilities, salaries, procedur
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