2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

Table 73
Satisfaction with Commissioner Services: Permanent School Fund
Department Average Percentage Responding
Score
(1-5)
Disagree Neutral Agree
Strongly
Disagree
1
Strongly
Agree
5
2 3 4
Superintendents
(n=459) 3.81 0.7 1.7 22.7 65.6 9.4
Business Managers
(n=381) 3.85 0.3 1.3 22.0 66.1 10.2
Principals
(n=1,196) 3.54 0.5 2.7 45.2 45.5 6.2
Teachers and Staff
(n=1,737) 3.21 3.9 8.3 54.7 28.8 4.2
• Respondents were asked to rate their level of agreement with the statement, “I am
satisfied with the services I receive from the Commissioner’s Office: Permanent School
Fund” (see Table 73). Based on average responses, business managers (3.85) had the
strongest levels of agreement with the statement. Ratings of business managers were
followed by superintendents (3.81), principals (3.54), and teachers and staff (3.21).
• The combined percentage of superintendents that either agreed (65.6 percent) or
strongly agreed (10.4 percent) with the statement that they were satisfied with the
Permanent School Fund services they received from the Commissioner’s Office was
75.0 percent.
• The combined percentage of business managers that either agreed (66.1 percent) or
strongly agreed (10.2 percent) with the statement that they were satisfied with the
Permanent School Fund services they received from the Commissioner’s Office was
76.3 percent.
• The combined percentage of principals that either agreed (45.5 percent) or strongly
agreed (6.2 percent) with the statement that they were satisfied with the Permanent
School Fund services they received from the Commissioner’s Office was 51.7 percent.
• The combined percentage of teachers and staff that either agreed (28.8 percent) or
strongly agreed (4.2 percent) with the statement that they were satisfied with these
services they received from the Commissioner’s Office was 33.0 percent.
Survey Research Center, University Of North Texas
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