07.11.2014 Views

2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

2004 Customer Satisfaction Survey (PDF, 566 KB) - TEA - Home ...

SHOW MORE
SHOW LESS

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

Table 36<br />

Effectiveness of Electronic Correspondence/Information Exchange<br />

Average<br />

Score<br />

(1-5)<br />

Strongly<br />

Disagree<br />

1<br />

Percentage Responding<br />

Disagree Neutral Agree<br />

Strongly<br />

Agree<br />

5<br />

2 3 4<br />

Superintendents<br />

(n=528) 3.79 1.9 9.1 19.7 46.8 22.5<br />

Business Managers<br />

(n=508) 3.85 2.0 7.7 14.8 54.5 21.1<br />

Principals<br />

(n=1,751) 4.02 0.7 5.1 13.8 52.1 28.3<br />

Teachers and Staff<br />

(n=2,237) 3.92 1.0 5.1 16.6 55.3 22.1<br />

• Respondents were asked to rate their level of agreement with the statement, “Electronic<br />

correspondence and exchange of information is more effective and efficient than<br />

traditional paper processes” (see Table 36). Based on average responses, principals<br />

(4.02) had the strongest level of agreement with the statement. Ratings of principals<br />

were followed by business managers (3.85), superintendents (3.79), and teachers and<br />

staff (3.92).<br />

• The combined percentage of superintendents that either agreed (46.8 percent) or<br />

strongly agreed (22.5 percent) with the statement that electronic correspondence and<br />

exchange of information is more effective and efficient than traditional paper processes<br />

was 69.3 percent.<br />

• The combined percentage of business managers that either agreed (54.5 percent) or<br />

strongly agreed (21.1 percent) with the statement that electronic correspondence and<br />

exchange of information is more effective and efficient than traditional paper processes<br />

was 75.6 percent.<br />

• The combined percentage of principals that either agreed (52.1 percent) or strongly<br />

agreed (28.3 percent) with the statement that electronic correspondence and exchange<br />

of information is more effective and efficient than traditional paper processes was 80.4<br />

percent.<br />

• The combined percentage of teachers and staff that either agreed (55.3 percent) or<br />

strongly agreed (22.1 percent) with the statement that electronic correspondence and<br />

exchange of information is more effective and efficient than traditional paper processes<br />

was 77.4 percent.<br />

<strong>Survey</strong> Research Center, University Of North Texas<br />

46

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!