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Navien NP Condensing Tankless Gas Water Heater - Service Manual

Navien NP Condensing Tankless Gas Water Heater - Service Manual

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5.27. Troubleshooting guide by symptom<br />

5.27.1. Noise<br />

Error type<br />

Vibration<br />

noise<br />

Regular<br />

noise<br />

Noise at<br />

ignition<br />

Cause<br />

Defective<br />

installation<br />

Blower vibration<br />

noise<br />

Defective flow<br />

sensor<br />

Malfunction of<br />

water adjustment<br />

valve<br />

<strong>Gas</strong> and air<br />

differential<br />

pressure error<br />

(Pop, Beep,<br />

Explo-sive<br />

ignition)<br />

Check method<br />

Incorrect level setting or fixing error<br />

Check the fixing state, and reinstall the unit.<br />

Vibration caused due to defective blower FAN balance.<br />

Touch the blower. If vibration is significant, replace the blower.<br />

If intermittent noise occurs during operation, check the blower.<br />

If vibration noise occurs during operation of the product, and stops<br />

when the case lid is removed, check the blower.<br />

Rotating noise due to foreign substance entered into the flow sensor.<br />

Noise due to repeated opening/closing of water adjustment valve<br />

due to a defective PCB.<br />

1. <strong>Gas</strong> differential pressure adjustment error<br />

Adjust differential pressure with the pressure adjusting screw on the<br />

main gas valve.<br />

DIP S/W 1,2 ON (S/W 3 MIN),<br />

If noise occurs at standard value, adjust setting above/ below<br />

the standard.<br />

2. Excessive gas supply due to defective proportional valve on the<br />

main gas valve.<br />

Check if the proportional valve wire is open, and if there is a problem,<br />

replace the main gas valve..<br />

3. <strong>Gas</strong> supply error due to defective air pressure sensor.<br />

4. If the same error is repeated, it is due to a defective PCB.<br />

Differential<br />

pressure<br />

setting error<br />

Beep if the gas pressure is excessive due to defective adjustment<br />

of differential pressure between gas and air.<br />

Noise similar to the boiling noise<br />

Adjust Stage 3 MAX differential pressure by model on<br />

the specification table.<br />

Noise during<br />

combustion<br />

Boiling noise<br />

How to check the boiling noise:<br />

Boiling noise occurs if the water temperature rises to149 ~167<br />

(65~75).<br />

1. The heat exchanger is clogged partially due to defective welding.<br />

Replace the heat exchanger if the error occurs from the start of<br />

the installation.<br />

2. The heat exchanger is clogged due to foreign substance.<br />

Clean the main heat exchanger by removing scale.<br />

Replace the main heat exchanger if the error continues after<br />

the cleaning.<br />

©<strong>Navien</strong> America Inc. 2010<br />

124<br />

NR/<strong>NP</strong> series service <strong>Manual</strong><br />

Version 2.0

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