Navien NP Condensing Tankless Gas Water Heater - Service Manual
Navien NP Condensing Tankless Gas Water Heater - Service Manual
Navien NP Condensing Tankless Gas Water Heater - Service Manual
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5. TroubleshootingData<br />
5.1. Error Code List<br />
Error<br />
Code<br />
Reason<br />
Self-diagnostic / Action<br />
Reset<br />
E001<br />
<strong>Water</strong> is boiling inside the heat<br />
exchanger<br />
1. Clean the inlet water strainer<br />
(part #62);<br />
2. Check the water adjustment valve<br />
(part #16);<br />
3. Check the heat exchanger;<br />
flush with a cleaning solution<br />
<strong>Manual</strong><br />
E003<br />
Ignition failure<br />
1. Check to see if the main gas<br />
supply valve is open.<br />
2. Check the igniter for spark<br />
(part #18).<br />
<strong>Manual</strong><br />
E004<br />
False flame detection<br />
1. Ensure ground wire is connected.<br />
2. Check the igniter for spark.<br />
Automatic<br />
E007<br />
Hot water outlet:<br />
Thermistor -open<br />
1. Check the Thermistor.<br />
2. Check for loose connection<br />
3. Replace the Thermistor.<br />
Automatic<br />
E008<br />
Hot water outlet:<br />
Thermistor -short<br />
1. Check the Thermistor.<br />
2. Look for short or water in connection<br />
3. Replace the Thermistor.<br />
Automatic<br />
E009<br />
Abnormal fan motor activity<br />
1. Check and clean the air filter1<br />
(part #10).<br />
2. Check and clean the fan motor<br />
(part #21).<br />
3. Check tower on board for loose connection<br />
<strong>Manual</strong><br />
E010<br />
Abnormal air pressure<br />
1. Check the vent and fresh air pipe for<br />
Obstructions.<br />
2. Check and clean the air filter<br />
(part #10).<br />
3. Check hoses and condensate drain<br />
<strong>Manual</strong><br />
E012<br />
Flame loss<br />
1. Check the main gas line (valve open?).<br />
2. Check intake air pipe.<br />
3. Check ground wire.<br />
4. Check power supply.<br />
5. Clean flame rod<br />
<strong>Manual</strong><br />
E015<br />
Abnormal PCB<br />
1. Check power supply.<br />
2. Check the power switch.<br />
<strong>Manual</strong><br />
E016<br />
Overheating of heat exchanger<br />
1. Turn OFF the system for at least<br />
30 minutes then restart;<br />
2. Clean the inlet water strainer<br />
(part #62).<br />
3. Check the water adjustment valve(part #16)<br />
4. Check the heat exchanger;<br />
flush with a cleaning solution<br />
<strong>Manual</strong><br />
©<strong>Navien</strong> America Inc. 2010<br />
63<br />
NR/<strong>NP</strong> series service <strong>Manual</strong><br />
Version 2.0
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