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RAISING HELP FOR YOUR ASSET<br />

The mention of volunteering for public assets often conjures up images of people shelving books at the library<br />

or helping to clean up a park. Here you will see that there is a much wider range of ways in which people can<br />

volunteer to help sustain public assets, both by assisting with the delivery of asset-related public services, and<br />

by helping non-profits that support public assets. This section first outlines different reasons that volunteers<br />

are used, ranging from substituting for staff that have been made redundant due to cuts (supplanting) through<br />

to a more strategic view of the “value-add” that volunteers can bring even when public finances are healthy<br />

(supplementing). The focus then shifts to producing a volunteer strategy — ways to identify needs, potential<br />

supply and legal and moral barriers to certain uses of volunteers. You will also learn about the infrastructure<br />

that is often available to support volunteering. Finally, there are a range of best practices around volunteer<br />

management, including the need to make the whole process enjoyable and/or beneficial to volunteers. The<br />

section is useful for those looking to use volunteers, notably local government and non-profits that support<br />

assets; anyone looking to be a volunteer; and for human resources or corporate social responsibility managers<br />

looking to manage volunteer exercises with their companies’ staff.<br />

You first need to think about why you can benefit from<br />

volunteers<br />

The successful operation of assets should primarily rely on the work of paid employees, whether working for<br />

local government (such as for a department that funds and oversees senior centers), a non-profit (such as certain<br />

parks conservancies), or a social enterprise (such as those that run city-owned recreation centers). But volunteers<br />

can still play an important role. The first step before thinking about what volunteers might be able to help with is<br />

to think about why their help might be desirable at all. Table 4.1 outlines a range of reasons for using volunteers<br />

in the delivery of assets.<br />

Raising Help | 138

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