RFP for EeGP(EXCISE e-GOVERNANCE PROJECT) - AP Online

apts
RFP – Excise e-Governance Project (EeGP) for Prohibition & Excise Department
Confidential and Proprietary
A. Portal Availability
Performance Standard:
Portal available 99.7% of the time for the entire calendar month Penalty:
Failure to meet the above availability requirement will result in a penalty payment of penalty equivalent
to 1% PBG amount to be deducted from the monthly bill. Failure to meet the above availability
requirement for a second consecutive month will result in a penalty payment of 2% of the PBG amount.
Failure to meet the above availability requirement for “n” consecutive month will result in a penalty
payment of n% of the PBG amount
B. Portal Security
Performance Standard:
Portal Security identifies security breaches, attempted breaches or attacks and takes corrective action
within 2 hours of the occurrence.
Penalty:
Failure to meet the above security management requirement will result in a penalty payment of penalty
equivalent to 1% PBG amount to be deducted from the monthly bill. Failure to meet the above
requirement for a second consecutive month will result in a penalty payment of 2% of the PBG amount.
Failure to meet the above requirement for a “n” consecutive month will result in a penalty payment of
n% of the PBG amount
C. Application Availability
Performance Standard:
Portal applications provided by the Implementing Agency will be available to the customer 99.5% of the
time for the entire calendar month.
Penalty:
Failure to meet the above application availability requirement will result in a penalty payment of penalty
equivalent to 1% PBG amount to be deducted from the monthly bill. Failure to meet the above
availability requirement for a second consecutive month will result in a penalty payment of 2% of the
PBG amount. Failure to meet the above availability requirement for a “n” consecutive month will result
in a penalty payment of n% of the PBG amount
D. Customer Service Responsiveness
Performance Standard:
Portal Customer Service provided by the Implementing Agency will be available to the customer 99.5%
of the time for the entire calendar month.
APTS : One Stop-Shop Solution provider for e-Governance.
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