RFP for EeGP(EXCISE e-GOVERNANCE PROJECT) - AP Online

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apts RFP – Excise e-Governance Project (EeGP) for Prohibition & Excise Department Confidential and Proprietary A. Portal Availability Performance Standard: Portal available 99.7% of the time for the entire calendar month Penalty: Failure to meet the above availability requirement will result in a penalty payment of penalty equivalent to 1% PBG amount to be deducted from the monthly bill. Failure to meet the above availability requirement for a second consecutive month will result in a penalty payment of 2% of the PBG amount. Failure to meet the above availability requirement for “n” consecutive month will result in a penalty payment of n% of the PBG amount B. Portal Security Performance Standard: Portal Security identifies security breaches, attempted breaches or attacks and takes corrective action within 2 hours of the occurrence. Penalty: Failure to meet the above security management requirement will result in a penalty payment of penalty equivalent to 1% PBG amount to be deducted from the monthly bill. Failure to meet the above requirement for a second consecutive month will result in a penalty payment of 2% of the PBG amount. Failure to meet the above requirement for a “n” consecutive month will result in a penalty payment of n% of the PBG amount C. Application Availability Performance Standard: Portal applications provided by the Implementing Agency will be available to the customer 99.5% of the time for the entire calendar month. Penalty: Failure to meet the above application availability requirement will result in a penalty payment of penalty equivalent to 1% PBG amount to be deducted from the monthly bill. Failure to meet the above availability requirement for a second consecutive month will result in a penalty payment of 2% of the PBG amount. Failure to meet the above availability requirement for a “n” consecutive month will result in a penalty payment of n% of the PBG amount D. Customer Service Responsiveness Performance Standard: Portal Customer Service provided by the Implementing Agency will be available to the customer 99.5% of the time for the entire calendar month. APTS : One Stop-Shop Solution provider for e-Governance. Page: 102 of 124
apts RFP – Excise e-Governance Project (EeGP) for Prohibition & Excise Department Confidential and Proprietary Penalty: Failure to meet the above service requirement will result in a penalty payment of penalty equivalent to 1% PBG amount to be deducted from the monthly bill. Failure to meet the above requirement for a second consecutive month will result in a penalty payment of 2% of the PBG amount. Failure to meet the above requirement for a “n” consecutive month will result in a penalty payment of n% of the PBG amount. E. Problem Resolution Performance Standard: Portal problem Resolution identifies hardware, software and communications problems within the Portal production environment and takes corrective action within 2 hours of the occurrence. Penalty: Failure to meet the above problem resolution will result in a penalty payment of enalty equivalent to 1% PBG amount to be deducted from the monthly bill. Failure to meet the above requirement for a second consecutive month will result in a penalty payment of 2% of the PBG amount. Failure to meet the above requirement for a “n” consecutive month will result in a penalty payment of n% of the PBG amount. APTS : One Stop-Shop Solution provider for e-Governance. Page: 103 of 124
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RFP for EeGP(EXCISE e-GOVERNANCE PROJECT) - AP Online

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