RFP for EeGP(EXCISE e-GOVERNANCE PROJECT) - AP Online

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apts RFP – Excise e-Governance Project (EeGP) for Prohibition & Excise Department Confidential and Proprietary 5. Ensure quality of deliverables as agreed during the agreement 6. Cooperation with Department and other Stakeholders 7. Periodic progress reports (monthly, quarterly and annually) submission to Project Director. 8. Cooperation with Department appointed Quality Audit Agency during audits 2.12. Change Management The IA should support the application for Five years after User acceptance Testing. The complete Change Management including the change requests and new features required for the department shall be the part of this activity and are covered under AMC. No separate change management charges shall be paid. 2.13. Training IA is responsible to provide trainings on Application Software on the EeGP. IA is required to train all the Department users connected with EeGP and the designated ones at the Department to enable them to effectively operate and perform the relevant services using the software. The IA should provide the complete training plan in the technical bid. The training shall be on the following. Training on the Application Software System Application Training 2.14. Helpdesk Call Registration and Completion: • O&M team will acknowledge each call with a unique call no., which is to be used for reference in future. • IVRS compatible system. Record the voice and collect the details of caller. • Completion of calls will be certified by the user. • O&M Team will prepare the call service slip in triplicate. This will be signed by the user. One copy will be given to the user, one copy will be furnished to the Excise Department and the third copy will be retained by Facilitator. Call monitoring software report supported by these documents will be used to work out downtime for penalty calculations. • Onsite 24X7 support with 1+4 resources throughout 5 years of AMC. 2.15. Operation & Maintenance 1. Operation & Maintenance of Application Software for a period of 5 years from APTS : One Stop-Shop Solution provider for e-Governance. Page: 18 of 124
apts RFP – Excise e-Governance Project (EeGP) for Prohibition & Excise Department Confidential and Proprietary Go-Live. 2. Software Change & Version Control as per industry standards. 3. IT Infrastructure Operations and Maintenance as per ITIL Standards for a period of 5 Years from Go-Live. 4. Help Desk Support for EeGP Application is to be provided. 5. Ensure shelf life of hardware and system software through necessary replacement and / or upgrade on or before 5th Year of the project period for minimum Shelf life of 3 years 2.16. Software Design, Development, Implementation, Training & Documentation Software Design The IA shall design the solution architecture & specifications for meeting the system requirement specifications finalized by the IA and approved by the department. The solution design shall include, but is not limited to the development of enterprise architecture, the design of the application architecture, user interface, database structures, deployment architecture, security architecture and network architecture. The existing applications needs to be taken into consideration. The IA should submit the solution design document to the Department and should obtain the sign off on the design document before commencing the development of the solution. Software Development/ Data Exchange IA shall develop the software based on the functional requirement specifications, system requirement specifications and design finalized for the functionalities. An industry-standard methodology shall be adopted for the Software Engineering, covering the entire SDLC. The IA shall follow the Implementation Model and Strategy for design and development of Application Modules and to ensure seamless data exchange by defining data exchange requirements, creating database schema and designing utilities for data exchange between Excise Database and other integrated service databases. Software Testing The IA shall design the Testing strategy including traceability matrix, Test Cases of the software developed. The EeGP system will have to undergo a comprehensive testing that shall include Unit Testing, System Testing, Integration Testing, Performance Testing, Load and Stress testing. The IA shall obtain the sign-off from the Department on testing approach and test plan. APTS : One Stop-Shop Solution provider for e-Governance. Page: 19 of 124
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RFP for EeGP(EXCISE e-GOVERNANCE PROJECT) - AP Online

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