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Problem Possible Cause<br />
Your computer does not<br />
recognize the scanner<br />
• The scanner is off<br />
Turn the scanner on.<br />
• The interface cable is not properly connected<br />
After confirming that the scanner is off, reconnect the cable.<br />
• The scanner was turned on with a holder inserted<br />
After removing the holder and turn the scanner off and<br />
then on again.<br />
•Another device or program using the same interface<br />
conflicts with the scanner or <strong>Nikon</strong> Scan<br />
Remove all other hardware connected to the same bus as<br />
the scanner. If the scanner is connected to a hub, extension<br />
cable, or other adapter, disconnect the adapter and<br />
connect the scanner directly to the computer. If this does<br />
not solve the problem, uninstall other software that uses<br />
the same interface and re-install <strong>Nikon</strong> Scan.<br />
•Your computer system does not meet the minimum<br />
system requirements<br />
See the <strong>Nikon</strong> Scan Software <strong>Manual</strong> for more information<br />
on system requirements.<br />
• The interface board is not compatible with <strong>Nikon</strong> Scan<br />
Confirm that your IEEE 1394 (Firewire) interface board or<br />
card is supported under <strong>Nikon</strong> Scan. At present, operation<br />
has been confirmed only with the IEEE 1394 interface board<br />
provided with your scanner. Operation is not guaranteed<br />
with built-in IEEE 1394 ports or with expansion boards or<br />
cards other than that provided with the scanner. More information<br />
on PCMCIA IEEE 1394 cards and on built-in IEEE 1394<br />
interfaces is available on the web sites listed on page ix of<br />
this manual. If your computer or expansion board or card is<br />
not compatible with <strong>Nikon</strong> Scan, install the board provided<br />
with your scanner (desktop computers) or use a <strong>Nikon</strong>-approved<br />
PCMCIA IEEE 1394 card (laptop computers).<br />
• The interface board is not correctly installed<br />
Check the documentation for your IEEE 1394 or Firewire<br />
interface board.<br />
• The device driver for your scanner is missing or corrupted<br />
(Windows only)<br />
Check that the driver is correctly installed<br />
•<strong>Nikon</strong> Scan is not correctly installed<br />
Uninstall and re-install the software.<br />
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