CAPACITY80W O R L D R E S O U R C E S 2 0 0 8WHAT DO INTERMEDIARY SUPPORT ORGANIZATIONS DO?There is no one model that describes intermediary support organizations orwhat <strong>the</strong>y do. However, <strong>the</strong>ir work generally falls into four main categories:■ Capacity Building. Building capacity involves imparting a variety <strong>of</strong>business and social skills, along with <strong>the</strong> guidance and opportunity tomaster <strong>the</strong>m. ISOs are involved in at least three different forms <strong>of</strong>capacity-building:■ Building technical, financial, business, and political skills. This is<strong>the</strong> more conventional aspect <strong>of</strong> capacity-building necessary to allowindividuals and local organizations to establish and carry outcommunity-based natural resource management and build it into aviable enterprise. ISOs are in a position to identify existing capacityand build upon it to a degree not possible solely at <strong>the</strong> local level.■ Building social and institutional capital. Putting technical andbusiness skills to good use in nature-based enterprises requires <strong>the</strong>social capacity for participation and negotiation. ISOs <strong>of</strong>ten haveparticular expertise in catalyzing community processes that developthis social learning.■ Upward influence and government capacity-building. Capacity on <strong>the</strong>ground will not be enough to sustain community enterprises if governmentstands in <strong>the</strong> way. One <strong>of</strong> <strong>the</strong> skills <strong>of</strong> an ISO is that it can engage withgovernment, helping to increase <strong>the</strong> adaptability and receptivity <strong>of</strong> <strong>the</strong>bureaucracy so that it can fur<strong>the</strong>r ra<strong>the</strong>r than hinder community efforts.■ Facilitating Finance. As trusted intermediaries, ISOs can be importantcontacts and conduits for project and business finance. On <strong>the</strong> onehand, <strong>the</strong>y may solicit and receive funds from government or from localor international donors, which <strong>the</strong>y <strong>the</strong>n disperse at <strong>the</strong> project level. On<strong>the</strong> o<strong>the</strong>r hand, <strong>the</strong>y may play a crucial role in connecting local naturebasedentrepreneurs to sources <strong>of</strong> investment capital or outsidebusiness partners.■ Increasing Equity and Transparency. ISOs are <strong>of</strong>ten ideally situated toimprove <strong>the</strong> inclusiveness and transparency <strong>of</strong> community-basedresource management efforts by setting forth norms for participation,finance, project management, and <strong>the</strong> distribution <strong>of</strong> benefits. Thisaspect <strong>of</strong> <strong>the</strong>ir work is particularly important to making nature-basedenterprises open to <strong>the</strong> poor.■ Building Linkages and Networks. By <strong>the</strong>ir nature, ISOs maintaincontacts with a variety <strong>of</strong> organizations, enterprises, and governmentrepresentatives, as well as a pool <strong>of</strong> technical experts and o<strong>the</strong>r influentialactors. They are thus well positioned to help community-basedenterprises connect to larger networks for information exchange, marketdevelopment, and political influence.Groups like <strong>the</strong> Watershed Organisation Trust gain <strong>the</strong>ireffectiveness from a variety <strong>of</strong> qualities:■ They have influence. Intermediary organizations usually havegood relations with or access to government authorities who area position to clear obstacles at multiple scales.■ They are good mentors. They have a “managing” capacity thatgoes beyond just an “organizing” role, enabling <strong>the</strong>m tomentor o<strong>the</strong>r local and mid-level organizations, build capacitywithin government and donor communities as well as on <strong>the</strong>ground, and connect different groups to <strong>the</strong> services, actors,and channels that <strong>the</strong>y need.■ They communicate well. They understand <strong>the</strong> importance <strong>of</strong>publicizing <strong>the</strong>ir successes and sharing <strong>the</strong>ir needs and aspirationswith those in <strong>the</strong> position to help.■ Their endorsement counts. Their credibility can lend legitimacyto and generate momentum around local initiatives thatwould o<strong>the</strong>rwise struggle to gain funding and recognition.Intermediary organizations emerge in a number <strong>of</strong> ways.They can grow out <strong>of</strong> grassroots action, be established by externalactors, or emerge from a combination <strong>of</strong> both. They are very<strong>of</strong>ten NGOs, but <strong>the</strong>y can be o<strong>the</strong>r types <strong>of</strong> civil society andquasi-governmental organizations. Examples include universities,trade unions, religious organizations, and science andresearch groups. Local organizations can also grow into or beginto take on some <strong>of</strong> <strong>the</strong> functions <strong>of</strong> intermediary organizationsas <strong>the</strong>y mature.Finally, ISOs are <strong>of</strong>ten characterized by adaptability. Successat <strong>the</strong> community level in natural resource management may leadto demands for new types <strong>of</strong> information and services. Intermediaryorganizations that have successfully remained flexible andresponsive can adapt to <strong>the</strong>se needs and begin to provide a newarray <strong>of</strong> services, contacts, and strategies.In this section, we look in greater depth at <strong>the</strong> core capabilities<strong>of</strong> intermediary organizations and how <strong>the</strong>y support efforts tosustain and scale up nature-based enterprises that route environmentalincome to <strong>the</strong> poor.ISOs: Capacity-BuildingCapacity is <strong>the</strong> ability <strong>of</strong> individuals and institutions to perform<strong>the</strong>ir functions, solve problems, and set and achieve objectives. Itis also <strong>the</strong> set <strong>of</strong> attributes, capabilities, and resources <strong>of</strong> anorganization that enables it to undertake its mission.Source: UNDP 1998:10; Beltran et al. 2004:167; UNDP 2008b.Building Technical CapacityTechnical capacities that communities need include <strong>the</strong> ability touse new technologies like improved seeds and more-efficientprocessing facilities, as well as new techniques such as waterharvesting or no-fishing zones. Financial and business skills—fromaccounting to writing a business plan—also fall under <strong>the</strong> category<strong>of</strong> technical capacity, as do monitoring and evaluation skills.Effective capacity-building is more difficult than manyrealize. Conventional approaches, which <strong>of</strong>ten involve technical
experts from government agencies or outside consulting firms,<strong>of</strong>ten miss <strong>the</strong> mark in terms <strong>of</strong> <strong>the</strong>ir relevance to local needs.They may consist <strong>of</strong> “one-<strong>of</strong>f ” efforts that rely on one or twoquick training courses, ra<strong>the</strong>r than <strong>the</strong> kind <strong>of</strong> interactive trainingthat people need to truly absorb useful skills. Perhaps <strong>the</strong>biggest challenge is to provide capacity-building services that gobeyond one-dimensional “how to” training and allow localpeople to express <strong>the</strong>ir creativity and entrepreneurial ability,while providing access to <strong>the</strong> tools that can help <strong>the</strong>m adapt tochanging circumstances.ISOs help meet <strong>the</strong>se challenges in several ways. First, <strong>the</strong>ytypically adopt a long-term and collaborative approach to capacity-building.In many instances <strong>the</strong>y provide training <strong>the</strong>mselves,but just as <strong>of</strong>ten <strong>the</strong>y facilitate specialized local NGOs to deliver<strong>the</strong> training in a way that is locally appropriate. ISOs <strong>of</strong>tencoordinate <strong>the</strong> efforts <strong>of</strong> <strong>the</strong>se local capacity-builders, providing“training for <strong>the</strong> trainers” and using <strong>the</strong>ir networking ability toprovide access to resources that local NGOs typically lack. Thisability to nurture and support local service providers hasprompted <strong>the</strong> Watershed Organisation Trust in India to see itselfas a “Mo<strong>the</strong>r NGO” (Lobo 2008).The ability to look broadly at capacity-building gives ISOs<strong>the</strong> power to identify and meet needs on a wider scale, such asacross a district or region. For example, <strong>the</strong> Kalinga Mission forIndigenous Communities and Youth Development, an ISO in <strong>the</strong>Philippines, recognized a widespread need among Philippinecommunity organizations for better managerial and financialcapacity. It worked with some 50 local organizations alreadyengaged in sustainable development projects—including sustainablefarming and watershed management—to build <strong>the</strong>irfinancial accounting, management, and reporting skills. Theseskill sets increased <strong>the</strong> financial sustainability <strong>of</strong> <strong>the</strong> participatingCBOs and increased <strong>the</strong>ir confidence when approaching potentialdonors (Bumacas et al. 2006:299).When <strong>the</strong>y do participate directly in capacity-building, <strong>the</strong>most successful ISOs blend an assortment <strong>of</strong> learning approachesin order to maximize <strong>the</strong> relevance and effectiveness <strong>of</strong> <strong>the</strong>ir training.For instance, many ISOs emphasize field visits (one village toano<strong>the</strong>r), regional workshops and forums for exchange, and ablend <strong>of</strong> participatory and more traditional methods to buildtechnical skills. The abilities to think holistically about <strong>the</strong> capacitydevelopment process and to draw on <strong>the</strong>ir wide reach andsystem <strong>of</strong> contacts to facilitate learning are signal characteristics <strong>of</strong>effective ISOs (Bruneau 2005:43–47; Carter and Currie-Alder2006:136–138; Berkes et al. 2004:12).Building Social CapacityMore than technical capacity is required to enable a communitybasedenterprise to thrive. Many <strong>of</strong> <strong>the</strong> capabilities that enablecommunity efforts to succeed over <strong>the</strong> long term—group organizingand institution building, negotiating and political skills, and <strong>the</strong>ability to distribute benefits and costs fairly—require significantsocial capacity within communities.B U I L D I N G O W N E R S H I P, C A P A C I T Y , A N D C O N N E C T I O NISO PROFILE: ASIAN NETWORK FOR SUSTAINABLEAGRICULTURE AND BIORESOURCES, KATMANDU, NEPALThe Asian Network for Sustainable Agriculture and Bioresources, or ANSAB,is an NGO established in 1992 in Katmandu to raise <strong>the</strong> living standards<strong>of</strong> smallholder farmers in South Asia. The organization was founded as atechnology-focused initiative, meant to generate knowledge and capacityin agriculture and forestry technology across South Asia. ANSAB evolvedthrough <strong>the</strong> mid-1990s to emphasize natural resource management andenterprise development, realizing that <strong>the</strong>se two components would becentral to its mission <strong>of</strong> raising living standards (Subedi 2007). Theorganization’s 50 employees are drawn from a variety <strong>of</strong> fields, includingsociology, biology, and economics. Their work is concentrated in fiveprograms: enterprise development, community forestry, policy andnetworking, marketing information services, and business developmentservices. Within <strong>the</strong>se program areas, ANSAB consults on individualcommunity development projects and also serves as a network coordinatorfor large-scale initiatives (ANSAB 2007:14–15).Most <strong>of</strong> ANSAB’s work since this transition has centered on empoweringand training Community Forest User Groups (CFUGs) across Nepal, whichgovern much <strong>of</strong> <strong>the</strong> country’s forests under <strong>the</strong> 1993 Forest Law. In additionto assisting with <strong>the</strong> formation <strong>of</strong> <strong>the</strong>se CFUGs, in 1995 ANSAB became <strong>the</strong>coordinator <strong>of</strong> <strong>the</strong> Nepal Non-Timber Forest Products Network (NNN). Thisnetwork brings toge<strong>the</strong>r communities, businesses, donors, and environmentaland government representatives to promote sustainable use <strong>of</strong>NTFPs in Nepal. NNN coordinators meet biannually to advance <strong>the</strong>ir goals<strong>of</strong> reducing poverty and promoting biodiversity through careful commercialization<strong>of</strong> NTFPs. Between meetings, ANSAB, among o<strong>the</strong>r things, leadstrainings for <strong>the</strong> directors <strong>of</strong> Community Forest User Groups, publishes anddistributes data about NTFP markets, and holds talks with government<strong>of</strong>ficials to improve laws for NTFP producers (ANSAB 2005b: 4,7).Over <strong>the</strong> last 15 years, ANSAB has facilitated and implemented a widerange <strong>of</strong> nature-based enterprise initiatives—with visible results. In 2006alone, <strong>the</strong>ir enterprise development work with CFUGs helped 65,351 peopleto realize US$5.54 million in income (ANSAB 2007:3). In 2005, some 70percent <strong>of</strong> <strong>the</strong> NTFP producers who received ANSAB’s market informationreported increased bargaining power and <strong>the</strong>refore higher incomes as aresult <strong>of</strong> <strong>the</strong> information. In addition, ANSAB’s direct work with CFUGs hasled to <strong>the</strong> sustainable management <strong>of</strong> more than 86,584 ha <strong>of</strong> forestacross Nepal (ANSAB 2007:8).ANSAB’s cross-cutting strategic partnerships are also critical to itssuccess. In 2002, <strong>the</strong>y formed a public-private alliance that brought <strong>the</strong>Rainforest Alliance toge<strong>the</strong>r with Nepalese companies, NGOs, and Nepal’sfederation <strong>of</strong> CFUGs (known as FECOFUN), to create a program to certifyNTFPs produced by <strong>the</strong> Community Forest User Groups. To date, 24products, such as handmade paper and cosmetic ingredients, havereceived Forest Stewardship Council certification under this program.Twenty-one CFUGs are involved in <strong>the</strong> production <strong>of</strong> <strong>the</strong>se products(ANSAB 2005b:6). In addition, ANSAB has facilitated <strong>the</strong> organic certification<strong>of</strong> dozens <strong>of</strong> herbs and essential oils within CFUG communities(ANSAB 2005b:12).CAPACITY81
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R E F E R E N C E S■■■■■
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R E F E R E N C E S■ Subedi, B.,
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I N D E Xcross-cutting lessons from
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I N D E XDemandconservancies as dem
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I N D E XScaling up, 3-45, 189-201c
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I N D E XUnited Nations Development
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