12.07.2015 Views

Admin Guide - Mizu Voip

Admin Guide - Mizu Voip

Admin Guide - Mizu Voip

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The following config settings are defined:Category Key DescriptionCallCenter allowdbcalls Allow calls from database in MAgentCallCenter allowmanualcalls Allow manual calls from MAgentCallCenter allowopcampchange Allow operators to change its campaign from MAgentCallCenter autoformname Type of AutoCall GUI to loadCallCenter callbackautorecall 1= schedule for recall if number is in campaignCallCenter callbackhandling handling incoming calls: 0=dropp allCallCenter callbackivr play special messgae (callback.wav) if no operator found or ring timeout expiredCallCenter callbacknumber A number for calls. For example the predective dialer will use this numberCallCenter callbackringtimeout ring timeout on callback (after than play ivr message if set) defrecallminCallCenter callbackroutenumber number to be dialed on incoming calls when callbackhandling is 1CallCenter CALLCENTERPORT callcenter tcp port number (for requesting new clients)CallCenter callmaxring max ring time in secCallCenter callmaxwait max worktime for operators between callsCallCenter callnumbertype Preference order of numbers (if more than one number exists for a client): 0=first try landlineCallCenter callretryival seconds to wait untill to redial the clientCallCenter ccorder client call order: 0=database id ordercallcenter defrecallmin recall data-time will be shown with the specified minute in MAgentCallCenter desireddropprate optimal percent of calls wich cannot be assigned to operators when in predectivecallcenter finishvoice default file when set to "finish with voice" in scriptsCallCenter handlingincoming 0=not handledCallCenter maxcallatonce max number of calls in one round when in predective (error guard)CallCenter maxcallsperminute max new call attempts/minute when in predective (error guard)CallCenter maxcalltrycount max attemt of calls for a clientCallCenter maxrecallafter client can be recalled in this intervalCallCenter maxrecallafterall client can be recalled in this interval by any operatorCallCenter maxrecallbefore client can be recalled before the specified timecallcenter maxrecallmin restriction of the recall date-time input in MAgent

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