12.07.2015 Views

Admin Guide - Mizu Voip

Admin Guide - Mizu Voip

Admin Guide - Mizu Voip

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-Next Client: force jump to next client (will hang-up the current call if any)-Recall: set client for later recall-Reject: will set the rejected flag-Hold: call hold (mute all directions)-Display call status: display called party name and call duration-Call Statistics: operator statistics4.9.5. QuotasYou can define campaign target quotas by launching the “CC Quotas” form from MManage.By defining quotas, you can restrict your calls to well defined target groups (called clients).Database fields:id: autoincrement PKallowed: deprecatedcampaignid: foreign key to tb_cccampaigns.idalias: the name of the quota (any string here)condition: sql clause applied for tb_cclient and tb_ccampain_clients. All separate expressions must be included in barckets!found: found clients after fixed conditionquotacount: number of desired interviewsquotapercent: percent of desired interviews from global quota. the global quota can be specified in the campaign settings, or is calculated automaticallystatus: any number. you can refer to it from scripts. for example when you don’t want more calls for a quota, set the status to 1and check it in the script enter condition (if quotastatus.myalias = 1 than jump to finish)autobalace: calls will be automatically balanced based on condition (if the condition can be evaluated)othervise the quota completition percent doesn’t effect the calls deprecatedcompletedcount: number of completed interviewscompletedpercent: competed interviews in percentenabled:-0: ignored (instead of deletion)-1: ignored on server (but can be referenced from scripts)-2: defaultBlock: if set to 1, than calls to clients that meets the quota condition will be disallowedAutostop: if set to 1, than call will be blocked when the completedpercent reach 100%Either quotacount or quotapercent need to be specified.If the global quota for the campaign is not specified, and only the quotapercent is specified for the campaign, than the quota will remain invalid.

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