Admin Guide - Mizu Voip

The exact location will be: serverftpvoice\databasename\currentday\voice.xxxA separate backup can be created in the directory specified by the “voicebackupdir” global config option.Out of date recorded files can be deleted by setting the “keeprecorded” option accordingly (days to keep).Recorded files are compressed and encrypted by default.On new server installation, make sure that the voice directory is accessible via ftp for the MManage (for listening on the “CDR Record” form). To makethings easier it is preferable to setup the ftp passwords the same as the database login.Recorded conversation can be downloaded from the web.Users can replay the last record by the following DTMF digits: *4*4.11.14. IVRYou can assign an IVR menu to any user if you set the “ivr” field to a valid IVR id.IVRs are directly mapped to campaigns and can be edited in the script editor. Set your CampType to 2 if you have assigned to an IVR. See Scripts for moredetails.The following actions can be defined at serverside:Wait for DTMF: wait until match or eof characters found or timeoutPlay a File: play any voice message. A repeat count can be defined. You can choose to jump to next action when the play begins, or only when finished (theclient will have to listen the whole message before he can move forward with dtmf)If you uncheck the “Wait for playback to finish”, than the IVR will continue with the next action immediately and the playback will be stopped only when a“stop pending playback” condition is reached or a new playback is started.Play SQL Result: you can write any sql query here. The first field in the first column will be played. The SQL can contain keyword, defined below.Forward to Phone Number: forward the caller to any number.Forward to Group: forward the caller to a group.Forward to SQL: forward the caller to the phone number or username returned by custom sql.Forwarding will be tried “retry” count in every “forwardretrytimer” sec.Charge: unused (use “execute sql” for charging).Mailbox: unused (use “execute sql” and the “record” actions to implement a custom mailbox).Execute SQL: execute any sql command (check allowed keywords below).Record: record conversation. Can be used for voicemail recording.Delete Recorded: delete current recorded and start playback the next recorded audio.Next Recorded: playback next recorded audio (leaving the current).Prev Recorded: playback prev recorded audio.Text playback will be handled in different ways for numeric characters and for any other character. For numbers, the internal NumberToSpeech enginewill be used (configurable in multiple languages). For any other text the default TextToSpeech engine will be used (available only in English in thismoment).