Admin Guide - Mizu Voip

• Packet saver technology1.2.4. IP Centrex‣ Call Forward All/Busy/No Answer‣ Caller ID‣ RingGrouops‣ Call Return‣ Call Waiting‣ Call Forking‣ Call Hold/Retrieve‣ Caller ID Block‣ Selective Caller ID Blocking/Unblocking‣ Speed Dial‣ Direct Inward Dialing (DID)‣ Three-Way Calling, Conference support‣ Message Waiting Indicator‣ Call transfer, Attended transfer, Unattended transfer‣ IVR (all applications: call, callback, p2p, forward, etc)‣ VoiceMail 2 EmailDTMF transcoding on server side‣ Interactive Voice Response (IVR) supporting applications such as credit card and prepaid services‣ Video‣ Conference calls‣ T.38 fax relay‣ SMS relay‣ SMS commands (callback, P2P)‣ Web interface1.2.5. Call Center‣ Automatic Call Distribution: like simple automatic dialing, power dialing, predictive dialing, predictive intelligent dialing‣ IVR‣ Call Recoding: All calls can be recorded and stored‣ Real time call check out: Supervisors can listen to the ongoing calls real time‣ PBX Features: Call hold, call wait, call transfer, call forward (conditional and unconditional), call conference, CLIP, CLIR‣ Customizable Scripts: script tree, with any number of branches, answers, and reason codes.‣ Customizable IVR: Any number of language, any number of branches, voice and faxmail, call transfer to the operators