Admin Guide - Mizu Voip

a) Restart the server.b) Call the administrator.5.9. Calls in „routing” status1. If all calls are in routing status, then restart the gateway.2. If this behavior is specific only for some of the gateways, then check if you have enabled the voipgsmgw.exe and the vclientsrv.exe on the windowsfirewall.3. If enabling this programs on the firewall and restarting the service (stop.bat, start.bat) will not help, then do a software upgrade and restart the PC.4. If still in routing mode, then call the administrator.5.10. SIP caller cannot call1. Check disconnect reasons in cdr record for that caller2. Check username/password3. Check credit (if prepaid user)4. Check caller techrefix, and the routing settings for that techprefix5.11. SIP called cannot be called1. Check disconnect reasons in cdr record for that called3. Check if username exists4. Check if usergroup matches the caller usergroup5. Check user firewall settings5.12. No call on Gateway1. Check gateway absolutepriority, priority, enabled, temporarilydisabled and allowedpartners2. Check if the gateway is online and sims are registered3. Check sim packet settings (allowedpartners)4. Check the routing on that simcards5.13. No call on SIM1. Check if simcard is active2. Check allowedpartners, absoluteprioritypartners, absolutepriority3. Check sim packet settings, including min/max speechlengths5.14. No voice (caller and called cannot hear each-other)1. Check routertp settings for the caller and the called2. Check called firewall and nat settings