Admin Guide - Mizu Voip

avg(case when b.realduration > 0 then b.realduration else null end) as 'ACD (sec)'FROM tb_cdrs b WITH(NOLOCK) WHEREb.datum >= :from AND b.datum 0 then b.realduration else null end) as 'ACD (sec)' ,avg(casewhen realduration > 5 and realduration < 35 and (rtpsent > 400 or rtprec > 400) and((rtpsent >= 0 and rtpsent < rtprec/9) or(rtprec >= 0 and rtprec < rtpsent/9) or(rtplost > rtpsent/2))then 0when realduration > 5 and realduration < 55 and (rtpsent > 400 or rtprec > 400) and((rtpsent >= 0 and rtpsent < rtprec/2) or(rtprec >= 0 and rtprec < rtpsent/2) or(rtplost > rtpsent/4))then 2when realduration > 55 and rtpsent > 2000 and rtprec > 2000 and((rtpsent > rtprec/2) or(rtprec > rtpsent/2) or(rtplost < rtpsent/6))then 8when realduration > 120 and rtpsent > 2000 and rtprec > 2000 and((rtpsent > rtprec/2) or(rtprec > rtpsent/2) or(rtplost < rtpsent/6))then 10