Admin Guide - Mizu Voip

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1. Introduction ......................................................................................................................................................................................................... 121.2. Features ........................................................................................................................................................................................................ 131.2.1. Hosting .................................................................................................................................................................................................. 141.2.2. SIP ......................................................................................................................................................................................................... 141.2.3. Codecs ................................................................................................................................................................................................... 161.2.4. IP Centrex ............................................................................................................................................................................................. 171.2.5. Call Center ............................................................................................................................................................................................ 171.2.6. Accounting ............................................................................................................................................................................................ 181.2.7. Routing .................................................................................................................................................................................................. 181.2.8. Billing ................................................................................................................................................................................................... 191.2.9. Calling Card .......................................................................................................................................................................................... 201.2.10. H323 .................................................................................................................................................................................................... 201.2.11. VoIP-GSM .......................................................................................................................................................................................... 211.2.12. Tunneling and encryption ................................................................................................................................................................... 231.2.13. Management ........................................................................................................................................................................................ 231.2.14. Limitations .......................................................................................................................................................................................... 241.2.15. Known issues ...................................................................................................................................................................................... 241.3. Contact and tech support .............................................................................................................................................................................. 242. Modules............................................................................................................................................................................................................... 242.1.1. SIP Stack ............................................................................................................................................................................................... 252.1.2. H323 Stack ............................................................................................................................................................................................ 252.1.3. SIP-H323 converter .............................................................................................................................................................................. 252.1.4. Media Server ......................................................................................................................................................................................... 252.1.5. Routing .................................................................................................................................................................................................. 252.1.6. Billing ................................................................................................................................................................................................... 252.1.7. Alerting and daily report ....................................................................................................................................................................... 252.1.8. Virtual Servers ...................................................................................................................................................................................... 252.1.9. Call Center ............................................................................................................................................................................................ 252.1.10. Watchdog service ................................................................................................................................................................................ 262.1.11. HTTP service ...................................................................................................................................................................................... 262.1.12. Direct command interface ................................................................................................................................................................... 262.1.13. Enduser web portal ............................................................................................................................................................................. 26
2.1.14. Self-check and reporting ..................................................................................................................................................................... 262.1.15. VoIP-GSM Gateway ........................................................................................................................................................................... 262.1.16. Other components ............................................................................................................................................................................... 273. Maintenance Tasks.............................................................................................................................................................................................. 283.1. Server configuration checklist ..................................................................................................................................................................... 283.2. Gateway quick setup .................................................................................................................................................................................... 293.3. Daily Maintenance ....................................................................................................................................................................................... 303.4. Monthly Maintenance .................................................................................................................................................................................. 303.5. Server backup, recovery and maintenance ................................................................................................................................................... 303.5.1. About..................................................................................................................................................................................................... 303.5.2. What is a backup? ................................................................................................................................................................................. 313.5.3. Built-in database backup ....................................................................................................................................................................... 313.5.4. Using backup database tables ............................................................................................................................................................... 323.5.5. Database maintenance ........................................................................................................................................................................... 323.5.6. Saving recorded voice ........................................................................................................................................................................... 333.5.7. Alternative backup deletion .................................................................................................................................................................. 333.5.8. Disaster recovery .................................................................................................................................................................................. 333.5.9. MSSQL Server and MSSQL Studio ..................................................................................................................................................... 343.5.10. How to make a manual backup ........................................................................................................................................................... 343.5.11. How to set up automated backup ........................................................................................................................................................ 353.5.12. Dual Server Configuration .................................................................................................................................................................. 363.5.13. Tools and scripts ................................................................................................................................................................................. 364. <strong>Admin</strong>istration .................................................................................................................................................................................................... 374.1. MManage ..................................................................................................................................................................................................... 374.1.1. Overview ............................................................................................................................................................................................... 374.1.2. MManage Installation ........................................................................................................................................................................... 374.1.3. MManage Framework ........................................................................................................................................................................... 384.1.4. Import-Export Wizard ........................................................................................................................................................................... 404.2. Monitoring ................................................................................................................................................................................................... 414.2.1. Current Calls ......................................................................................................................................................................................... 414.2.3. Basic Statistics ...................................................................................................................................................................................... 424.2.4. Advanced Statistics ............................................................................................................................................................................... 434.2.5. Disc. Reasons ........................................................................................................................................................................................ 464.2.6. Line Monitor ......................................................................................................................................................................................... 47
Page 1: p2014Mizu SoftswitchAdministrator
Page 5 and 6: 4.5.2. Price List .................
Page 7 and 8: 4.10.5. Automatic software upgrades
Page 9 and 10: 5.33. How to disable PIN request on
Page 11 and 12: 5.100. How to rewrite caller/called
Page 13 and 14: 1.2. Features
Page 15 and 16: ‣ CLIP/CLIR‣ DTMF generation‣
Page 17 and 18: • Packet saver technology1.2.4. I
Page 19 and 20: ‣ Automatic capacity rebalancingR
Page 21 and 22: ‣ Backup Gatekeeper capability‣
Page 23 and 24: ‣ License management‣ Distribut
Page 25 and 26: The Mizu Soft switch (Server) is th
Page 27 and 28: 2.1.16. Other componentsserver serv
Page 29 and 30: 3.2. Gateway quick setupSkip this c
Page 31 and 32: -and many othersSince all data is s
Page 33 and 34: 3.5.6. Saving recorded voiceServerf
Page 35 and 36: At Source/ Database select the data
Page 37 and 38: Fee backup & FTP tools (for one sin
Page 39 and 40: Almost all tasks are done by select
Page 41 and 42: Other datasources wich can be acces
Page 43 and 44: CDRC: call attempt countSL: speech
Page 45 and 46: -ASRB: average success ration, but
Page 47 and 48: The most common reason codes are th
Page 49 and 50: 4.1.12. AnalyzeYou will get detaile
Page 51 and 52: Mark (marker): for special CDR reco
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If you need both to accept and sent
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11: isdngw, (parentid is the gatewa
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Postpaid: if the user will prepaid
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CurrCallCount: current running call
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Denyaddr: because the server will t
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Default users:Owner mycompany: temp
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Password: sip password used in auth
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The server can authenticate the use
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callmaxwait: max waittime allowed f
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normalizenumbers: how to normalize0
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More settings:forcedcallernidentity
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global config optionused only for c
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Input parameters:@calledat TINYINT,
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4.4.8. BlacklistingList the blackli
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Routing ConfigurationsTry to set up
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Called gateway and simcard absolute
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To activate BRS based routing, the
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-MinPrice, MaxPrice: min-max prices
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Note: failowering will occur with i
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Field descriptions:Title: the name
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These directions will be checked in
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Money Precision: how many floating
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You can generate random prepaid cod
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The following fields are defined:ID
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Chargecards can be generated from B
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SterlingSurePay / YourPayTransFirst
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4.5.13. NotesCall forward billing:
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The “chargecode” string in the
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Active and not used: Working simcar
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AllCallCount: all call attempts on
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Note: dialing, ringing and call end
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The following config settings are d
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license CAN_hash323 default license
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settings checkcallerids wich calls
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settings faxsuffix fax sender confi
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settings ppriority 0=lowsettings re
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SimPlatform gkrstifnotconnected res
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SipSettings maxstatchangepermin max
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4.7.4. Test CallH323 test calls can
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ooooRing a phone numberRestart the
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onlyg72x=1//useserver if false, the
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wrong call criteriawrongcallmaxdura
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nosmsread=0//socket read/write time
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MAXPCRESTARTIVAL=//max time to wait
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Each simcards can have it’s own G
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4.9.3. ScriptsEvery campaign can ha
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set the datainputtype to “Run”s
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all script answers (including data
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Note: call record must reach a comp
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comment: any comment (can be filled
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4.9.11. Predictive dialerTo restric
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2. By specifying a callbacknumber a
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scriptquestions => tb_ccscriptsscri
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currencycentnamedisccausetextexothe
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4.10.3. Calls from databaseCall to
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Usually In-Band DTMF are supported
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4.11.9. Call Waiting and queuingCal
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For skill based callcenters you can
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iscallback‣ 1=act based on anumbe
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The billed user will be the logged
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generalusername password number1, n
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-initiate payments-endusers: rechar
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Credit from the reseller account is
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4.12.9. Mobile dialersWith the “a
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flyto=ip/engine/simpos/simid //temp
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1. replace the atarongk file with t
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Checkmaxlines = 0 ?Checkmaxlinetb=0
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5.4. How can I make test calls?1. s
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5.15. Too many wrong calls on a sim
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5.28. How to restart the server ser
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5.41. How to set up basic billing?O
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3. If the caller is blocked (e.g. D
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For simcards you can setup the VAT
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-local DID number: normal access nu
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16. allocate numbers in the mainser
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5.71. Redirect or forward sessions
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SU1=unknownSS1=trying (scan success
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‣ specificip, specificaddr //any
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-don’t install any virus scanner
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Full Cone NATA full cone NAT is a s
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Increase REGISTERIVAL,upperexpire,
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5.94. How to remove the 3 digit tec
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(select id from tb_groups where nam
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For more control over the A number
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- set the " allowanonymouscaller" g
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1 channel bandwidth: 40 kbits = 13
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Make sure that your paypal account
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Set the “haslinkedaccounts” glo
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else null end) as 'QUALITY (0 = wor
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i.srvlosspercent < 13 and i.clientl
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CAST(mstr.physical_name AS VARCHAR(
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from trace12group by applicationnam
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-00, 0 and + prefixes are not allow
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,'RA MANAGER')order by batch_durati
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http://blogs.msdn.com/b/ntdebugging
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12: can’t add resellers30: normal
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Admin Guide - Mizu Voip

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