Admin Guide - Mizu Voip

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For advanced gateways and servers the following port ports must be forwarded also:-TCP: 1720 (default h323 GK signaling)-UDP: 5060 (default SIP port)-TCP: 9885, 9886, 9889 (gsm server, admin port, log port)-TCP: 1433 or 2223 (for SQL server)-TCP: 80 (optional for HTTP)*you may use other ports than the defaults listed above4.9. Call CenterThis section will describe the outgoing callcenter module but can also be useful to read when using the incoming callcenter module (e.g. IVR)The <strong>Mizu</strong> callcenter combine the maximum efficiency with easy to use, intuitive interfaces.Statistics can be viewed in real-time. See Callcenter Statistics for more details.4.9.1. UsersWill load the callcenter operators (agents). Here you can add, delete and edit them.The basic settings are placed on the Edit Operator tab. SIP enduser related settings can be edited on the Advanced tab.With the Campaign drop-down list you can assign the selected operator to a campaign.Operators must have entered and quit date set correctly. (If the quit date is elapsed, than the operator is not allowed to work with MAgent)Technically operators are just sip endusers (tb_users.type =0) by the isoperator flag is set to 1.4.9.2. CampaignsYou can setup the campaigns in this form.Campaign will start to run when the StartDate is reached and will run until no more clients (phone number) are assigned or the EndDate was reached. Thismeans that MAgent -> Automatic Calls will run if this conditions are met.The “Display” field will be displayed for the operators in MAgent “Automatic Call” window.By clicking on the “Load Statistics”, a sort statistics window will be displayed regarding the selected campaign.Handling invitations:Load Invitation: will download the assigned invitation from the database. This can be any file, but Microsoft Word document are preferred.Save Invitation: will save the document back to database. Prior to hit this button, the document must be edited, saved and closed.Print Invitations: will print a separate invitation for all invited clients in this campaign.You can use special keywords in word documents and that will be replaced with the corresponding value. See the Keywords section for more details.
4.9.3. ScriptsEvery campaign can have different operator instructions. These instructions can be defined in this form.For every step (question) the operator can select from different actions (answers). The call will follow these selected instructions. Pay attention to cover allpossibilities.tb_ccscripts: (used for questions)id: autoincrement PKcampaignid: the campaign where this script belongs toordernum: display order (used when jumping to next question)title: script alias. also used for statisticsquestion: question in text format (can contain keywords. see the Keywords chapter for more details)questionex: the question in rtf or html formatcompletition: completition marks can be used for statistical purposes.oldid: used for cloningdatainputtype: used to control the gui for the anwer-----SIMPLE-----TextNumberDateTimeDate-TimePhone NumberCheckBox-----LISTS-----CheckBoxListListBoxRadioGroupListDropDownListDropDownListFixed-----GRIDS-----RadioGridCheckGrid-----COMPLEX-----Custom GUIRun-----ACTIION-----ActionRecallActionRejectActionAccepttb_ccscript_answers: (used for answers)
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p2014Mizu SoftswitchAdministrator
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2.1.14. Self-check and reporting ..
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4.5.2. Price List .................
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4.10.5. Automatic software upgrades
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5.33. How to disable PIN request on
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5.100. How to rewrite caller/called
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1.2. Features
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‣ CLIP/CLIR‣ DTMF generation‣
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• Packet saver technology1.2.4. I
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‣ Automatic capacity rebalancingR
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‣ Backup Gatekeeper capability‣
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‣ License management‣ Distribut
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The Mizu Soft switch (Server) is th
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2.1.16. Other componentsserver serv
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3.2. Gateway quick setupSkip this c
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-and many othersSince all data is s
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3.5.6. Saving recorded voiceServerf
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At Source/ Database select the data
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Fee backup & FTP tools (for one sin
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Almost all tasks are done by select
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Other datasources wich can be acces
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CDRC: call attempt countSL: speech
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-ASRB: average success ration, but
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The most common reason codes are th
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4.1.12. AnalyzeYou will get detaile
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Mark (marker): for special CDR reco
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If you need both to accept and sent
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11: isdngw, (parentid is the gatewa
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Postpaid: if the user will prepaid
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CurrCallCount: current running call
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Denyaddr: because the server will t
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Default users:Owner mycompany: temp
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Password: sip password used in auth
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The server can authenticate the use
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callmaxwait: max waittime allowed f
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normalizenumbers: how to normalize0
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More settings:forcedcallernidentity
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global config optionused only for c
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Input parameters:@calledat TINYINT,
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4.4.8. BlacklistingList the blackli
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Routing ConfigurationsTry to set up
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Called gateway and simcard absolute
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To activate BRS based routing, the
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-MinPrice, MaxPrice: min-max prices
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Note: failowering will occur with i
Page 91 and 92: Field descriptions:Title: the name
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Page 95 and 96: Money Precision: how many floating
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Page 99 and 100: The following fields are defined:ID
Page 101 and 102: Chargecards can be generated from B
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Page 105 and 106: 4.5.13. NotesCall forward billing:
Page 107 and 108: The “chargecode” string in the
Page 109 and 110: Active and not used: Working simcar
Page 111 and 112: AllCallCount: all call attempts on
Page 113 and 114: Note: dialing, ringing and call end
Page 115 and 116: The following config settings are d
Page 117 and 118: license CAN_hash323 default license
Page 119 and 120: settings checkcallerids wich calls
Page 121 and 122: settings faxsuffix fax sender confi
Page 123 and 124: settings ppriority 0=lowsettings re
Page 125 and 126: SimPlatform gkrstifnotconnected res
Page 127 and 128: SipSettings maxstatchangepermin max
Page 129 and 130: 4.7.4. Test CallH323 test calls can
Page 131 and 132: ooooRing a phone numberRestart the
Page 133 and 134: onlyg72x=1//useserver if false, the
Page 135 and 136: wrong call criteriawrongcallmaxdura
Page 137 and 138: nosmsread=0//socket read/write time
Page 139 and 140: MAXPCRESTARTIVAL=//max time to wait
Page 141: Each simcards can have it’s own G
Page 145 and 146: set the datainputtype to “Run”s
Page 147 and 148: all script answers (including data
Page 149 and 150: Note: call record must reach a comp
Page 151 and 152: comment: any comment (can be filled
Page 153 and 154: 4.9.11. Predictive dialerTo restric
Page 155 and 156: 2. By specifying a callbacknumber a
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Page 161 and 162: 4.10.3. Calls from databaseCall to
Page 163 and 164: Usually In-Band DTMF are supported
Page 165 and 166: 4.11.9. Call Waiting and queuingCal
Page 167 and 168: For skill based callcenters you can
Page 169 and 170: iscallback‣ 1=act based on anumbe
Page 171 and 172: The billed user will be the logged
Page 173 and 174: generalusername password number1, n
Page 175 and 176: -initiate payments-endusers: rechar
Page 177 and 178: Credit from the reseller account is
Page 179 and 180: 4.12.9. Mobile dialersWith the “a
Page 181 and 182: flyto=ip/engine/simpos/simid //temp
Page 183 and 184: 1. replace the atarongk file with t
Page 185 and 186: Checkmaxlines = 0 ?Checkmaxlinetb=0
Page 187 and 188: 5.4. How can I make test calls?1. s
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5.41. How to set up basic billing?O
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3. If the caller is blocked (e.g. D
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For simcards you can setup the VAT
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-local DID number: normal access nu
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16. allocate numbers in the mainser
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5.71. Redirect or forward sessions
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SU1=unknownSS1=trying (scan success
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‣ specificip, specificaddr //any
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-don’t install any virus scanner
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Full Cone NATA full cone NAT is a s
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Increase REGISTERIVAL,upperexpire,
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5.94. How to remove the 3 digit tec
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(select id from tb_groups where nam
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For more control over the A number
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- set the " allowanonymouscaller" g
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1 channel bandwidth: 40 kbits = 13
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Make sure that your paypal account
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Set the “haslinkedaccounts” glo
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else null end) as 'QUALITY (0 = wor
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i.srvlosspercent < 13 and i.clientl
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CAST(mstr.physical_name AS VARCHAR(
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from trace12group by applicationnam
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-00, 0 and + prefixes are not allow
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,'RA MANAGER')order by batch_durati
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http://blogs.msdn.com/b/ntdebugging
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12: can’t add resellers30: normal
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Admin Guide - Mizu Voip

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