Admin Guide - Mizu Voip

Rtpsent and rtprec is 0 when media routing has failed (if we don’t route the media, or the terminating endpoint don’t send media info to us, the system willset there values to 1, so this condition will be true)All prices in the cdr records are calculated with VAT included!4.3.14. BalanceDuration lists of several traffic types.4.3.15. Callcenter StatisticsStatistics related to callcenter operations: Campaign and operator statistics.StartTime: operator first login in MAgent in the current dayEndTime: operator last seen time in the current dayWorkTime: time when MAgent was runningActiveTime: time when the operator is in “Automatic Call” form and not pausedOpWaitTime (WaitTime): the time elapsed from a new call request untill the first call connect. Smaller times represent more effectiveness. (the reason forthe predective dialer is to reduce this time to minimum). The value will be stored for each connected cdr record.OpWorkTime (PTime): The time elapsed from hangup untill new call request. This will represent the time spent by the operator for data postprocessing.Quick operators will have smaller opworktimes (but can be affected by the ammount of data to store) . The value will be stored for each connected cdrrecord.TotalWorktime: MAgent runtime in that dayActiveWorktime: When the automatic dialing form is active and not in pausedCalled: number of called clientsCompleted: clients marked as completed. Useful for meassuring the operators effectiveness.Invited: clients marked as invited. Useful for meassuring the operators effectiveness.Recalls: clients marked as need recallCDRC,SL,ASR,ACL: traditional statistics. More details here.4.3. Access4.3.1. UsersThis form (Users and devices) will allows to manage the users of the system (Endusers, SIP users, Administrators, Tech. Support users)The most important user type is the endusers.These are usually registered on the server using the SIP protocol. They are allowed to call each-other usually for free(presence and messaging is also enabled by default).For high amount of inbound traffic, you should use a traffic sender user instead of an enduser (and use IP autheticaton instead of username/password based)For outbound routing you will have to add SIP server or H323 gateway user type and set the routing properly.