12.07.2015 Views

Admin Guide - Mizu Voip

Admin Guide - Mizu Voip

Admin Guide - Mizu Voip

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4.11.9. Call Waiting and queuingCall waiting scenarios are supported. Need to be implemented in UA to work.Group hunting and queuing are implemented only in callcenters.4.11.10. Call Take-OverYou can pick up or transfer an incoming or existing call to any other device, by dialing *7*origcalled on the target device.You must be in the same user group or billed user for this feature to work. The SIP replace method is also supported.4.11.11. Conference CallsTwo way conversation can be extended to multiparty by inviting new members with the following DTMF sequence:*1*number#Only the session initiator (original caller) can invite new members to the conversation! When the session initiator left the conference, the conference will bedestroyed (other members will be disconnected too).Note: Make sure that the SIP clients are sendint the DTMF digits in RFC2833 or SIP invite format (not inband RTP)4.11.12. Voice MailYou can enable the voicemail feature by selecting the “voicemail” option for the required user. (Users and devices form -> Functions tab)Recorded voices will be sent to the user email address in wave or mp3 file attachment (default is mp3).Users can also replay the last voicemail by the following DTMF digits: *3* or listen their voicemail trough the IVR (since this feature is rarely used, there is no mizutechsupport for it in the new server versions)Checklist:-outgoing SMTP settings are set properly in the global configuration (by default it will use mizutech email server which you can change if you wish)-the called user has a valid email address set.-voicemailcampaign is set correctly in the global configuration (must point to voicemail_rec script which also have to be set correctly)-for the listening script you have to properly configure the voicemal_play script (if listening trough the IVR is required)Another related feature is the “Missing call notification”. Just check this option to have an email about all unanswered calls.4.11.13. Voice RecordingThe voice recording option can be set for any user by checking the “Record” checkbox on the user configuration form in MManage.Conversation will be saved in the directory specified by the “serverftpvoice” global config option.

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