Admin Guide - Mizu Voip

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3. No callsCheck gw,sim and packet priorityCheck the routing table4. Wrong statistics (ASR/ACL)Check disconnect reasonsCheck if simcard is not blocked by service provider5. Other problemsCheck statisticsCheck disconnect reasonsCheck gw, sim and packet prioritiesCheck the routing tableCheck the log filesRestart the gateway5.23. Wrong disconnect reasons1. Check firewalls2. Check the log file for that directions5.24. MManage cannot connect to the server1. Ping the server box. If ping is working, then check your username/password2. Restart the server if you are sure that it is blocked3. If still is not working, call the administrator immediately5.25. Too slow MManage1. Check your internet connection2. Check server processor load. If too high, then check server logs, and if necessary, restart the server3. If the problem persists, call the administrator5.26. Server software problem (service unavailable)1. Restore the last good configuration (Stop the service with stop.bat, copy all files from the lastconfig directory, near the current config and restart theservice with start.bat)5.27. Server OS, Database or Hardware problem (server unavailable)1. Follow the failover plan.2. Call the administrator
5.28. How to restart the server serviceMManage->Administration->Server Console->Connect and send the „servicerst” command5.29. How to restart the server box-MManage->Administration->Server Console->Connect and send the „pcrst” command-If you cannot connect with MManage, you can find a small program in the vclients directory named „serverrst” (usually at C:/Program Files/VCLIENTS/ serverrst.exe-If these does’nt work, then the server has a serious problem. Follow the failovering plan and call the administrator5.30. How to restart a GSM gateway-MManage->Administration->Server Console->Connect and send the „client,XXX” command, where XXX is the gateway name or ip address. Whenconnected to the gateway, send the „pcrestart” command-if this does not work, then try to connect with remote desktop to the required gateway-if the gateway is unreachable, then the pc or the internet is down.5.31. How are the incoming calls from the gsm network handled?Depending from Gateway Configuration inccalls value.(0=drop,1=hold a little then drop,2=auto forward,3=forward to server as forwardnum,4=forward to number requested by dtmf)Check the Gateway Configuration for more details.5.32. Routing test calls to a dedicated gatewayset the calledpriority to the techprefix of the traffic sendercalledpriority: all calls with the specified techprefix will prioritize this gateway (but other techprefixes can go to this gateway also)testprefix: only the specified techprefix can go to that gateway (but the specified testprefix can go to other gateways also)so if you want a dedicated gateway for a techprefix, then you have to set the calledpriority and a testprefix tooexample:update tb_users set calledpriority = '987', testprefix = '987' where username = 'TESTGW'then all calls with techprefix 987 will go to TESTGW with high priorityin case when the TESTGW channels are not available, the calls can be routed to an other gateway5.33. How to disable PIN request on GSM gatewaysThe easy waySet up the pincode entry under the [gateway] or [phoneX] section with the valid pincode. The gateway service will remove the pincodes automatically.The hard way
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p2014Mizu SoftswitchAdministrator
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2.1.14. Self-check and reporting ..
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4.5.2. Price List .................
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4.10.5. Automatic software upgrades
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5.33. How to disable PIN request on
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5.100. How to rewrite caller/called
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1.2. Features
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‣ CLIP/CLIR‣ DTMF generation‣
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• Packet saver technology1.2.4. I
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‣ Automatic capacity rebalancingR
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‣ Backup Gatekeeper capability‣
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‣ License management‣ Distribut
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The Mizu Soft switch (Server) is th
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2.1.16. Other componentsserver serv
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3.2. Gateway quick setupSkip this c
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-and many othersSince all data is s
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3.5.6. Saving recorded voiceServerf
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At Source/ Database select the data
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Fee backup & FTP tools (for one sin
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Almost all tasks are done by select
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Other datasources wich can be acces
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CDRC: call attempt countSL: speech
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-ASRB: average success ration, but
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The most common reason codes are th
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4.1.12. AnalyzeYou will get detaile
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Mark (marker): for special CDR reco
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If you need both to accept and sent
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11: isdngw, (parentid is the gatewa
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Postpaid: if the user will prepaid
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CurrCallCount: current running call
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Denyaddr: because the server will t
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Default users:Owner mycompany: temp
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Password: sip password used in auth
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The server can authenticate the use
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callmaxwait: max waittime allowed f
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normalizenumbers: how to normalize0
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More settings:forcedcallernidentity
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global config optionused only for c
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Input parameters:@calledat TINYINT,
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4.4.8. BlacklistingList the blackli
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Routing ConfigurationsTry to set up
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Called gateway and simcard absolute
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To activate BRS based routing, the
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-MinPrice, MaxPrice: min-max prices
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Note: failowering will occur with i
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Field descriptions:Title: the name
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These directions will be checked in
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Money Precision: how many floating
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You can generate random prepaid cod
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The following fields are defined:ID
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Chargecards can be generated from B
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SterlingSurePay / YourPayTransFirst
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4.5.13. NotesCall forward billing:
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The “chargecode” string in the
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Active and not used: Working simcar
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AllCallCount: all call attempts on
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Note: dialing, ringing and call end
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The following config settings are d
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license CAN_hash323 default license
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settings checkcallerids wich calls
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settings faxsuffix fax sender confi
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settings ppriority 0=lowsettings re
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SimPlatform gkrstifnotconnected res
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SipSettings maxstatchangepermin max
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4.7.4. Test CallH323 test calls can
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ooooRing a phone numberRestart the
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onlyg72x=1//useserver if false, the
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wrong call criteriawrongcallmaxdura
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nosmsread=0//socket read/write time
Page 139 and 140: MAXPCRESTARTIVAL=//max time to wait
Page 141 and 142: Each simcards can have it’s own G
Page 143 and 144: 4.9.3. ScriptsEvery campaign can ha
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Page 149 and 150: Note: call record must reach a comp
Page 151 and 152: comment: any comment (can be filled
Page 153 and 154: 4.9.11. Predictive dialerTo restric
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Page 161 and 162: 4.10.3. Calls from databaseCall to
Page 163 and 164: Usually In-Band DTMF are supported
Page 165 and 166: 4.11.9. Call Waiting and queuingCal
Page 167 and 168: For skill based callcenters you can
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Page 171 and 172: The billed user will be the logged
Page 173 and 174: generalusername password number1, n
Page 175 and 176: -initiate payments-endusers: rechar
Page 177 and 178: Credit from the reseller account is
Page 179 and 180: 4.12.9. Mobile dialersWith the “a
Page 181 and 182: flyto=ip/engine/simpos/simid //temp
Page 183 and 184: 1. replace the atarongk file with t
Page 185 and 186: Checkmaxlines = 0 ?Checkmaxlinetb=0
Page 187 and 188: 5.4. How can I make test calls?1. s
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Page 193 and 194: 5.41. How to set up basic billing?O
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Page 201 and 202: 16. allocate numbers in the mainser
Page 203 and 204: 5.71. Redirect or forward sessions
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Page 209 and 210: -don’t install any virus scanner
Page 211 and 212: Full Cone NATA full cone NAT is a s
Page 213 and 214: Increase REGISTERIVAL,upperexpire,
Page 215 and 216: 5.94. How to remove the 3 digit tec
Page 217 and 218: (select id from tb_groups where nam
Page 219 and 220: For more control over the A number
Page 221 and 222: - set the " allowanonymouscaller" g
Page 223 and 224: 1 channel bandwidth: 40 kbits = 13
Page 225 and 226: Make sure that your paypal account
Page 227 and 228: Set the “haslinkedaccounts” glo
Page 229 and 230: else null end) as 'QUALITY (0 = wor
Page 231 and 232: i.srvlosspercent < 13 and i.clientl
Page 233 and 234: CAST(mstr.physical_name AS VARCHAR(
Page 235 and 236: from trace12group by applicationnam
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Page 239 and 240: ,'RA MANAGER')order by batch_durati
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http://blogs.msdn.com/b/ntdebugging
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12: can’t add resellers30: normal
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Admin Guide - Mizu Voip

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