(Shelly Cashman Series) Gary B. Shelly, H. Albert Napier, Ollie N. Rivers-Web design_ introductory concepts and techniques -Cengage Learning (2008)

Interactive Elements 175
Exploring Live Chat
1. Using the search tool of your choice
and the keywords live chat or similar
keywords, research live chat options for
a B2C e-commerce Web site. Identify at
least four live chat solutions: two software
solutions and two hosted solutions.
Note the features and costs involved with
each solution.
2. Write a report for your instructor that
describes the live chat solutions you have
researched. Include your recommendation
for a live chat solution for a B2C Web site
that hosts its own servers and a B2C Web
site that requires a hosted live chat solution.
Be prepared to discuss your research
and recommendations in class.
YOUR TURN