INDEX
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IZI SERVE<br />
Chalenge Implementati Results<br />
FIVE<br />
PROJECTS 74<br />
CATEGORY<br />
CUSTOMER ENGAGEMENT<br />
SERVICE<br />
TEAM MEMBERS<br />
ANÍBAL RAMOS<br />
CARLOS SILVA<br />
FRANCISCO BIZARRO<br />
LURDES VILAÇA<br />
MIGUEL ANDRADE<br />
A large number of customers<br />
in the store, who do not receive<br />
any personalized service.<br />
A system that consists of a button,<br />
which the customer presses<br />
when they would like to receive<br />
some help. Our employees have<br />
a watch that then gives a signal,<br />
depending of the area where the<br />
customer is. The average waiting<br />
time is two minutes.<br />
REDUCTION IN CUSTOMER<br />
WAITING TIME<br />
-50%<br />
AVERAGE ANNUAL NUMBER<br />
OF CALLS ANSWERED<br />
IN FIVE STORES<br />
12,000<br />
RETAIL BOOK of INNOVATION 2016
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