INDEX
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LESS<br />
IS BETTER<br />
PHASE 3<br />
Chalenge Implementati Results<br />
FIVE<br />
PROJECTS 82<br />
CATEGORY<br />
PROCESS<br />
TEAM MEMBERS<br />
MIGUEL SIMÕES<br />
CLAUDIA FREITAS<br />
SARA PIQUER<br />
Optimize BackOffice and<br />
FrontOffice processes and local<br />
administrative tasks in order to<br />
increase availability to carry out<br />
core activities, ensuring high<br />
quality in the control execution<br />
and reporting of administrative<br />
proceedings.<br />
Optimization of local administrative<br />
processes through centralization,<br />
elimination and automation of<br />
tasks, with a view to continuous<br />
improvement and a strong<br />
guidance component for business,<br />
without any hard systems<br />
development.<br />
COST REDUCTION IN FTE'S<br />
(EQUIVALENT TO 180,000 HOURS)<br />
-820K€<br />
RETAIL BOOK of INNOVATION 2016
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