INDEX

ORDER
FOLLOW-UP
Chalenge Implementati Results
The development of a new
solution in order to prevent
each employee, responsible
for following up orders (status,
tracking, SLA completion and
delivery milestones), of using
three different information
sources.
A platform that automatically
combines the information from
the previous three platforms
with an efficient user experience
and interface. The tool also
allows comments to be added,
sends automatic emails as each
milestone is completed and also
includes several dashboards with
different analytics that support
our decision process.
INCREASE IN EFFICENCY
OF INFORMATION
MANAGEMENT
+100%
REDUCTION IN THE
AMOUNT OF TIME SPENT
MANAGING THE ORDER
FOLLOW-UP PROCESS
-95%
REDUCTION IN LEAD TIME
IN THE ADMINISTRATIVE PROCESS
OF ACCESSING THE THREE
SOURCES OF INFORMATION.
-47%
CATEGORY
PROCESS
TEAM MEMBERS
PEDRO ALVES
GONÇALO TENREIRO
JOÃO FIGUEIREDO
NUNO ESTEVES
PROJECTS 83
RETAIL BOOK of INNOVATION 2016