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Time Management - Marc Mancini

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xii<br />

Acknowledgments/About the Author<br />

Every subject has some special jargon and terms.These<br />

boxes provide definitions of these concepts.<br />

It’s always useful to have examples of what others have<br />

done, either well or not so well. Find these stories in<br />

these boxes.<br />

This identifies boxes where you’ll find specific procedures<br />

you can follow to take advantage of the book’s<br />

advice.<br />

How can you make sure you won’t make a mistake<br />

when managing? You can’t, but these boxes will give you<br />

practical advice on how to minimize the possibility.<br />

Acknowledgments<br />

My sincerest thanks to Sandra Williams, my project assistant,<br />

and to Karen Fukushima, who provides the quality control for<br />

all projects that issue from our company.<br />

About the Author<br />

<strong>Marc</strong> <strong>Mancini</strong>’s success as a speaker and writer in time management<br />

stems in many ways from his immensely varied career<br />

activities. A professor at West Los Angeles College, he has<br />

taught college-level courses in communications, French, travel,<br />

critical writing, cinema, and humanities.<br />

He is also one of the travel industry’s best-known speakers,<br />

educators, and consultants. It’s estimated that over 100,000<br />

travel professionals have benefited from sales and service training<br />

programs that he has designed or delivered. Among his<br />

clients are Marriott, Holland America, American Express,<br />

Lufthansa, and AAA.

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