Time Management - Marc Mancini
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xii<br />
Acknowledgments/About the Author<br />
Every subject has some special jargon and terms.These<br />
boxes provide definitions of these concepts.<br />
It’s always useful to have examples of what others have<br />
done, either well or not so well. Find these stories in<br />
these boxes.<br />
This identifies boxes where you’ll find specific procedures<br />
you can follow to take advantage of the book’s<br />
advice.<br />
How can you make sure you won’t make a mistake<br />
when managing? You can’t, but these boxes will give you<br />
practical advice on how to minimize the possibility.<br />
Acknowledgments<br />
My sincerest thanks to Sandra Williams, my project assistant,<br />
and to Karen Fukushima, who provides the quality control for<br />
all projects that issue from our company.<br />
About the Author<br />
<strong>Marc</strong> <strong>Mancini</strong>’s success as a speaker and writer in time management<br />
stems in many ways from his immensely varied career<br />
activities. A professor at West Los Angeles College, he has<br />
taught college-level courses in communications, French, travel,<br />
critical writing, cinema, and humanities.<br />
He is also one of the travel industry’s best-known speakers,<br />
educators, and consultants. It’s estimated that over 100,000<br />
travel professionals have benefited from sales and service training<br />
programs that he has designed or delivered. Among his<br />
clients are Marriott, Holland America, American Express,<br />
Lufthansa, and AAA.