Time Management - Marc Mancini
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Procrastination: The Thief of <strong>Time</strong> 49<br />
3. The task flow is unclear or unplanned. Disorganized plans<br />
are common grounds for procrastination. One useful approach<br />
to attacking the problem of task flow comes from a process<br />
control system called TQM.<br />
The TQM Solution<br />
In the late 1940s, W. Edwards Deming, a statistical control analyst,<br />
devised a process control system that came to be known<br />
as Total Quality <strong>Management</strong> (TQM). He tried to convince several<br />
U.S. companies to apply it to their assembly lines, but no<br />
one seemed interested. Undaunted, Deming went to Japan,<br />
where business leaders rapidly adopted his theories.<br />
Many people feel that Japan’s subsequent economic success<br />
was attributable in large measure to Deming’s system. The<br />
truth is far more complex. Japan’s cultural values had a great<br />
Total Quality <strong>Management</strong> (TQM) A process control<br />
system devised by W. Edwards Deming. In his book, Out of<br />
the Crisis (1982), Deming set out 14 points as essential.<br />
Although devised for manufacturing, they are easily adapted to all business<br />
situations.<br />
1. Create constancy of purpose by investing in the future.<br />
2. Quality must become a philosophy of total dedication.<br />
3. Don’t inspect bad quality out; build quality in from the start.<br />
4. Don’t award business on price alone.<br />
5. Improve constantly on production and service.<br />
6. Institute training.<br />
7. Institute leadership.<br />
8. Drive out fear.<br />
9. Break down staff barriers.<br />
10. Eschew slogans or targets.<br />
11. Eliminate numerical quotas.<br />
12. Encourage pride of workmanship.<br />
13. Promote education and self-improvement.<br />
14. Transform the company from the top down, involving everyone.<br />
It is worth noting that the current management emphasis on the<br />
concept of “Six Sigma” is basically the disciplined systemization of<br />
many of the concepts of TQM.